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FAQs

What is SmartBuy - Deal of the day?
SmartBuy - Deal of the day is a special program launched by HDFC Bank that brings to you special discounts on dining, movies, weekend getaways and many more in your city.

So, when do I see a deal?
The Deals start from 12 noon and end at 11:59am. A deal lasts for only 24 to 72 hours. The deals are time-sensitive, have limited quantities and all vouchers are sold on a first come, first served basis. To make sure that you get the deal you want, buy before the clock expires or the deal gets sold out.

I like today's deal - how do I get it?
It's very easy and convenient. Just click "Buy" before the offer ends. We'll charge your card and send you a printable SmartBuy - Deal of the day voucher as well as an SMS. We charge you a nominal advance to buy the offer, and you can pay the remaining amount to the merchant while using the offer.

Do I need to use my SmartBuy - Deal of the day the same day I buy it?
No. Different SmartBuy - Deal of the days have different expiry dates, which are clearly mentioned on the voucher. Please go through the voucher for each offer to read the complete terms and conditions.

I bought a SmartBuy - Deal of the day - how do I use it?
Once we receive the payment, you will get an email as well as an SMS with your SmartBuy - Deal of the day voucher and its unique code. You can print this voucher and take it along with you to redeem. Instructions for redeeming and address of the place are mentioned right on your SmartBuy - Deal of the day voucher.

Can I buy a SmartBuy - Deal of the day as a gift for someone else?
Yes, you can use SmartBuy - Deal of the day as a gift for your near and dear once to make their day more special.

Wait, my name is on the SmartBuy - Deal of the day. Can I still use this as a gift?
Yes!

If I don't use the full value of the SmartBuy - Deal of the day in one visit, can I use the remainder later?
No. Unless otherwise stated you do not receive credit or cash back for whatever you don't use. Bring a friend - share a little!

Can I combine my SmartBuy - Deal of the day with other offers or specials?
No... not unless the SmartBuy - Deal of the day specifically states otherwise.

Is SmartBuy - Deal of the day safe?
Yes, it is completely safe. Your credit card number is transmitted by SSL directly to a secure electronic vault with no human intervention. When you click the "Buy" button, you are taken to a page where you can fill in your basic information like Name, email address, phone number and billing address (Rest assured we value your privacy and will NEVER share this information with anyone). On submitting this information, you are taken to a secure transaction page (powered by CCAvenue), where you can complete the transaction using a variety of payment options like credit card, debit card or internet banking account. Snapdeal.com does not collect or store your credit card/bank account information at all. CCAvenue authorizes the transaction directly without any information passing through us.
For more information click here

Do I need to register to buy the deal?
Yes! However, we do not require you to fill up lengthy forms to register. Just enter your email address, create a new password and that's it.


Are there any terms & condition for buying the deal?
Yes, donĀ“t forget to check "The Fine Print" on the voucher. We mention all the terms and conditions upfront and very clearly, so that there are no (bad) surprises for you.

Are there any other "hidden conditions"?
No! Whatever you see in "The Fine Print?" is what you get.

By mistake I deleted the email with the voucher?
No worries! Use the sign-in button on the top right corner of the site to login, and go to My Account -> My Deals section. You can view and print all your vouchers from there. In case you still have problems with this, just email or call us and we will help you get your voucher.

Can I return a SmartBuy - Deal of the day?
It depends upon the case. We will do what it takes to make you happy within our limits. Unless there is something wrong with the purchase, we are generally unable to offer refunds after 3 days from the date of purchase

If you'd like to discuss returning a SmartBuy - Deal of the day , email or call us.

How do I contact the customer care team?
Email us at info@snapdeal.com or call us at: 011-4537 1100 (11am to 9pm, 7 days a week)

What is the response time to a member inquiry?
We promise to deal with your concern as promptly as we possibly can.

What if the business for my SmartBuy - Deal of the day closes down?
We will make sure you get your money back if anything happens that makes it impossible for you to redeem your SmartBuy - Deal of the day.

Why do you only feature one deal a day? I want more SmartBuy - Deal of the days!
In this world of overwhelming things to do, we focus on one great thing each day and offer it at an unbeatable price to make things simple for you. Follow SmartBuy - Deal of the day for a week, and you'll get a deal that's impossible to deny.

When will SmartBuy - Deal of the day be in my city?
You will soon have SmartBuy - Deal of the day in your city. We are growing day-by-day.

What is the point of SmartBuy - Deal of the day?
Our goal is to help our users find cool stuff and save money shopping online.

What about taxes? Do I have to pay them?
SmartBuy - Deal of the day voucher amounts are applicable only for pre-tax payments. You will have to pay any applicable taxes on your bill at the merchant location.

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