Snapdeal strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on Snapdeal, and the quality of the item you receive. Our service, TrustPay, guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Read more about TrustPay.
If you want to return a item on Snapdeal, create a return request online. You can return the item bought on Snapdeal within 7-days of delivery. Please follow these steps:
In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the item via any other courier. We will refund the full courier amount in SD cash up to Rs. 400
Absolutely! Snapdeal offers “No question asked size change policy” for apparel and footwear. You can get the size exchanged within 7 days of the receipt of your item. You can submit replacement request online through Contact Us form. We will get the item replaced.
Delivery is usually safe, but, if you receive a faulty item, you can return/replace it by creating a return request online. You can return the item bought on Snapdeal within 7 days of delivery. To avoid any hassle, go through the following steps:
We take utmost care to ensure customer satisfaction. You can submit replacement request online through Contact Us form. We will get the item replaced.
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive an item different from the description, you can submit replacement request online through Contact Us form. We will get the item replaced.
When the delivered item has a physical damage, is defective or is not working as per the description given on the website, the item can be returned as a faulty item. The faulty item will be collected from your location within 4 working days. Post receiving the item and inspecting it we shall initiate sending you the new item.
Replacements are made basis availability of the item on the website. If the item is not available on the website, we’ll initiate refund after your confirmation.
Your payment is covered under Trustpay. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days. You may also choose to have the amount refunded in Snapdeal Cash (SD cash) so you can purchase any item from Snapdeal without any hassles.
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Snapdeal will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. You may also choose to have the amount refunded in Snapdeal Cash (SD cash) so you can purchase any item from Snapdeal without any hassles.
Once you agree for NEFT refund, you will receive an email from Snapdeal customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
|Debit card/credit card/net banking||7-10 working days from the refund initiation date|
|NEFT transfer||7-10 working days from the refund initiation date|
|SD cash||Within 12 hours|
If you wish to cancel your order, please follow these steps:
We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.
You don’t have to worry as your payment is protected under Trustpay. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in Snapdeal Cash (SD cash) which you can use to purchase any other item from Snapdeal.com.