Snapdeal Promotions
Trustpay
Your satisfaction matters the most to us!
Easy Cancellatoin

Easy Cancellations

– Hassle-free cancellation of your order
7 Days Easy Returns

7 Days Easy Returns

– If not satisfied with item quality, size or delivery
READ MORE >
100% Payment Protection

100% Payment Protection

– Not satisfied with your purchase?
– Facing an issue with your item?
– Get 100% payment protection on your purchases.

What does TrustPay stand for?

Authentic items

All purchases on Snapdeal are new and genuine. Every seller listed with us is required to enter into a legal agreement to sell only new and genuine items. We diligently approve only those sellers who can be trusted to sell you high quality items at unbeatable prices. We don't allow sale of duplicates, knock-offs, used items or grey-channel items on Snapdeal.

100% payment protection

Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases. Click here

Easy cancellations

You can cancel your order any time before delivery of your item. Just follow these extremely simple steps. Log into your account on our website/ app/ mobile website. Choose the item on the MY ORDERS page, click on 'Cancel' and you are done!

Easy returns

Our 7 Day Easy Returns policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on 'Return' or 'Replace' and that's it. Please return your item in its original packaging.Click here

What does TrustPay cover?

• You have paid for the item but didn't receive it

• You have received a damaged/defective item or an item that does not comply with the specifications as per your original order

• You have received an item with which you're not satisfied because of fit/size

What are the TrustPay coverage details?

Return/Replacement criteria

Issue Items which can be returned*
  • Item is physically damaged/defective
  • Varies from the description
  • Wrong item delivered
  • Wrong colour
  • Wrong style
  • Wrong size
  • Wrong quantity
  • Missing parts/accessories

All Items except:

  • Two-wheelers, Four-wheelers and Commercial Vehicles
  • Dissatisfied with the item

All Items except:

  • Electronics
  • Snapdeal Gift Voucher
  • Baby Care
  • Perfumes & fragrances
  • Binoculars & Telescopes
  • Camera Lenses & Accessories
  • Precious jewellery
  • Consumables
  • Pet food
  • Two-wheelers, Four-wheelers and Commercial Vehicles
  • Car care & fresheners
  • Cartridges & Toners
  • Consumables
  • Customized items
  • Digital Entertainment
  • Electronic smart watches
  • Furniture
  • Gaming
  • Handkerchiefs
  • Health, wellness & medicine
  • Inner wear & sleepwear
  • Kitchen Appliances
  • Laptop Bags & Sleeves
  • Movies & Music
  • Musical Instruments
  • Nutrition & supplements
  • Office Equipment
  • Online Education
  • Perfumes & fragrances
  • Precious jewellery
  • Socks
  • Two-wheelers, four-wheelers and commercial vehicles
  • Tyres & Alloys

What are the conditions for exchange?

*Terms & conditions

Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.

For certain types of defects reported, we may require a document from the brand/OEM's service centre confirming that the delivered item was defective.

Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled.

Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

Replacements will depend on the availability of the item. In case the replacement item is out of stock, we will refund your amount.

Refund or replacement will be initiated after we receive the item to be returned/replaced.

Automobiles (two-wheelers, four-wheelers and commercial vehicles) cannot be cancelled or returned.

Snapdeal Gift Vouchers are not returnable or refundable for cash.

The following items are non-refundable and non-replaceable: Books, Paints, Cement, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, Supports & Rehabilitation, Beauty & Personal Care, World Food/Indian Food, Household Essentials, Fragrances, Precious Jewellery, Lingerie Accessories, Software, Gaming Title, DTH Services, Gift cards, Janitor Supplies, Oil & Additives, Car Care & Fresheners, Pet Supplies.

Items sold as sets/combos cannot be exchanged or returned individually.

The following items are only eligible for Replacement: Mobile Phones, Tablets, Wearables and Smartwatches, Power banks, Camera Lenses, Camcorders, Digital Cameras, DSLRs, Laptop Batteries, Internal Hard drives, Graphic card, Processor, Computer Components, RAM, Motherboard, Cartridges and Toners, External Hard Disks, Movies, Music, TV Shows, Extended Warranty, Projectors, Tyres & Alloys, Bean Bags, Shelves.

Mobile phones should be returned in their original brand package with all accessories intact and CDs/DVDs, precious jewellery which should be returned in tamper-proof packaging only.

Refurbished and unboxed items can only be returned and not replaced.

Note:

In case the replacement item is out of stock, we will refund your amount.

Items with locks/passwords should be returned unlocked/disabled.

What mode of payment will be used for refund?

We will initiate refund to the following modes once your item is received by us or the seller:

Payment mode Refund mode options
Credit card/ Debit card/ Prepaid Payment Instrument

Credit card/ Debit card/ Prepaid Payment Instrument /FreeCharge Balance

Bank Account through net banking

Bank account through net banking/FreeCharge Balance

Cash on Delivery* NEFT to Bank account/ FreeCharge Balance
Gift card/ Gift voucher Gift card/ Gift voucher/ FreeCharge Balance
FreeCharge Balance FreeCharge Balance

* Some partners may offer you the option to pay with a credit/debit card upon delivery/pickup. Refunds for such payments will be via NEFT to your bank account or can be refunded to your FreeCharge Balance.

Important

• We may request for information/documents to verify your credentials before initiating the refund.

• If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.

Not happy with your purchase? TrustPay guarantees 100% Payment Protection if there is an issue with item quality, size or delivery

RAISE A COMPLAINT