· 100% parts and labour covered. No hidden charges.
· Serviced only by dedicated WarrantyBazaar’s Authorised Service Centres.
· Product Category: Mobile Phones, Feature Phones, Smart Phones and Tablets.
· Warranty Type: 1st Year Accidental Damage Protection
· 12 Months Accidental Damage Protection is applicable for Mobile Phone and Tablet purchased from Snapdeal.com (New) and valid for first 12 months under Manufacturer’s Warranty.
· After purchasing Accidental Damage Protection, registration is mandatory on www.warrantybazaar.com/12amt within 7days from date of purchase form Snapdeal.com
· The Accidental Damage Protection is applicable for all Mobile Phones and Tablets with MRP between Rs. 0 – Rs. 5000 only if exclusively purchased from Snapdeal.com
· 12 Months Accidental Damage Protection for Mobile and Tablets will start after 10 Days from device purchase date.
(For Example, if the Mobile or Tablets is purchased on 01 Jan 2014, then the Accidental Damage Protection will start from 07 Jan 2014)
· Pick up and Drop facilities available where Service Centre is not available.
· This Accidental Damage Protection Period is valid for 1 year only.
· Customer can only use the protection for a single use only within the 1 year coverage period, after which automatically the coverage expires / terminates.
· No Diagnosis Fee is charged.
· No charge in case spare parts are replaced.
· The Accidental Damage Protection is provided by Aegean Infotech Pvt Ltd. and not by the original Equipment Manufacturer.
· Coverage includes water spillage, power burns, accidental drop/damage, failure due to accidental damage, power issues like device no power, no light, damaged or defective buttons or connectivity ports located on your device, broken dock connector port, charging port, screen issues, white lines or total blackouts, power surge/fluctuation, normal wear and tear, normal repairs or normal dysfunctional parts replacement.
FAQ's for 12 months Accidental Damage Protection for Mobile and Tablets (0 – 5000)
1. What is 12 months Accidental Damage Protection for Mobile and Tablets (0 – 5000) from Snapdeal.com?
Accidental Damage Protection is effectively a Comprehensive Service Support Policy designed to protect the owner from the cost of repairs which is not covered by the manufacturer. 12 Months Accidental Damage Protection for Mobile and Tablets protects your device with all damages, spills, drops and more for 12 months, which the manufacturer will say “No” to provide support.
2. What all is covered under Accidental Damage Protection?
a) Your product is covered for mechanical and electrical failure.
b) Coverage includes water spillage, power burns, accidental drop/damage, failure due to accidental damage, power issues like device no power, no light, damaged or defective buttons or connectivity ports located on your device, broken dock connector port, charging port, screen issues, white lines or total blackouts, power surge/fluctuation, normal wear and tear, normal repairs or normal dysfunctional parts replacement
c) All Parts Covered including Screen, Speaker, Camera, Ports, and Buttons / Includes coverage of cost of labour, components and internal spare parts which are standard to the product at the time of device purchase.
d) Normal wear and tear and environmental factors such as heat, dust, and humidity are not covered.
e) You are entitled to ONE time repair during 12 months Accidental Damage Protection coverage period. If your product fails, contact us and we will repair it or replace it with an equivalent product at our sole discretion, which will be non-debatable.
f) Your mobile phones or tablets are repaired at a WarrantyBazaar.Com authorised service centre near you.
g) 9/6 (9:30 AM to 6:30 PM) customer support from Toll Free Number 1-800-102-9991
h) Your Accidental Damage Protection is non-transferable to subsequent users of the Mobile Phone or Tablet registered.
3. Where do I go to get my Mobile Phone or Tablet repaired?
Any service centre authorised by WarrantyBazaar can repair your mobile phone or tablet. To find authorised service centre nearest to you Authorised Service Centre Call us at Toll Free Number 1-800-102-9991. Service support is available only in India.
4. What is not covered?
a) Any loss due to attempting Software upgrade or installation of third party applications etc.
b) Accessories like battery, charger, memory card, SIM/UIM card, cables etc.
c) Any form of Accidental damage/mechanical and electrical failures caused in malfunctioning of the device due Dust, internal overheating, and internal humidity/condensation, cover part which is Non-functional, defects (display, discharging, overheating, virus infection, software error etc).
d) Any loss due to act of God, Fire, Flood, War, Earthquake, Act of Violence, Stolen, lost, or any other similar occurrences.
e) It does not cover if Model Number or Serial Number sticker of the Mobile phone or Tablet is removed, altered, damaged, defaced, smudged or erased unless valid proof of manufacturer is furnished denoting such changes.
f) If the Model Number or Serial Number sticker of product is not matching with our collected data which were captured during registration or stored information in the Mobile phone or Tablet then Accidental Damage Protection will be null and void.
g) Any attempt to open Mobile phone/Tablet or repair by unauthorised service centre or repair by unauthorised service personnel.
h) Any loss due to virus, short circuit, explosion of battery, non-compatible accessory used by customer.
i) More than one time repair protection is not covered.
5. Under what circumstances will my Accidental Damage Protection be Void?
a) In case Model Number or Serial Number or Part Number sticker of the device is removed, altered, damaged, defaced, smudged or erased unless valid proof of under warranty service by manufacturer is furnished denoting such changes.
b) If the Model Number or Serial Number or Part Number sticker of product is not matching with our collected data which were captured during registration or stored information in the device then warranty will be null and void unless valid proof of under warranty service by manufacturer is furnished denoting such changes.
c) Unauthorised personnel or Service Centre attempted to repair the device.
d) Required documents are not provided.
e) Reason for device failure is excluded from the coverage as mentioned in the Terms and Conditions of Accidental Damage Protection.
f) After getting one repair service from WarrantyBazaar.
g) In case the service support was taken in any other country except India.
6. What kind of parts are used for Accidental Damage Protection repairs?
Only high quality parts sourced from verified suppliers will be used. All parts are internally tested to ensure only best quality is provided. Repairs are performed by WarrantyBazaar Authorised Repair Service Personnel.
7. How many Warranty Service can I make within 12 months of coverage of Accidental Damage Protection?
Only one time service you can make within 12 months of coverage period.
8. What happens if my Mobile Phone or Tablet cannot be repaired?
In that case, it will be replaced with an equivalent product at our sole discretion, which will be non-debatable.
Terms & Conditions:
a) Once Accidental Damage Protection is registered to a mobile phone or tablet, it cannot be transferred to another mobile phone or tablet.
b) You must register your Accidental Damage Protection within 10 days from the date of purchase on www.warrantybazaar.com/12amt or Toll Free Number 1-800-102-9991.
c) The Mobile phone or Tablet has to be purchased exclusively from Snapdeal.com
Process:
a) Get the 12 Months Accidental Damage Protection for Mobile and Tablets (0 – 5000) Registration PIN in email from Snapdeal.
b) Register PIN on www.warrantybazaar.com/12amt or call Toll Free Number 1-800-102-9991 within 10 days of Accidental Damage Protection purchase from Snapdeal.com
c) At Toll Free Number 1-800-102-9991, customer service professionals will help you to Register your mobile or tablet. After successful registration Accidental Damage Protection Certificate will be generated. You can also download any time from my warranty option after sign in into www.warrantybazaar.com.
d) You can log your service request by calling on Toll Free Number 1-800-102-9991 or sending e-mail to support@warrantybazaar.com. The Customer Service Professional will help you log your Service call.
Visit an Authorised service centre near you to avail the repair support.
