FAQ's for Onsite Warranty of desktop
1. How long after my Desktop purchase date can I purchase Onsite Repair Support?
Buy this voucher only once some problem has occurred in your desktop or you are facing a problem which needs to be checked through an engineer visit.
2. What all is covered under Onsite Repair Support?
a) One time desktop repair which needs to be availed within 15 days from the date of voucher purchase.
b) Our Engineer / tech team will respond back to your query within 24Hrs
c) We will take maximum 7 working days to service & rectify the problem.
d) 9/6 (9:30 AM to 6:30 PM) customer support from Toll Free Number 1-800-102-9991
e) Support on all legally software as purchased by you
f) Printer & Scanner Driver Installation in your Desktop
g) Only pay for the hardware / part, no extra service charge for Hardware / parts change.
3. Which Desktops does this voucher cover?
All desktop brands are covered.
4. Where do I go to get my Desktop repaired?
You do not have to go anywhere!!
Call us at Toll Free Number 1-800-102-9991 and log your call. Our Service Engineer will come to your place after taking prior confirmation and your presence on scheduled time. Service Engineer will fix the problem at your place.
5. What kind of parts does Onsite Repair Support use for repairs?
High Quality parts sourced from our verified suppliers are used. All parts are internally quality tested. Repairs are performed by authorised Repair Service Personnel.
Terms & Conditions:
1. Voucher cannot be canceled or returned after purchase and is Non-Refundable
2. Valid on all Desktop Brands
3. After you receive the voucher, you need to call Toll Free number & register yourself, this must be done within 15 days from the date of purchase.
4. Buy this voucher only once some problem has occurred in your desktop or you are facing a problem which needs to be checked through an engineer visit.
5. If the service call requires a part, then the same has to be provided for by the Customer within 3 days, and the service Engineer will fix the same to the Desktop. If the part is not availed within 3 days, customer will require to go in and buy another One time Onsite service voucher.
Process:
1. Check if my desktop’s Manufacturer Warranty is over
2. Buy Service Voucher for Onsite Desktop Repair from Snapdeal
3. After you receive the Scratch Card, you need to call Toll Free Number 1-800-102-9991 & register yourself, this must be done within 15 days from the date of purchase.
4. To Log your service request call the Toll Free Number and state your PIN which you had registered earlier, our Customer Service professionals will assign an Engineer to visit you.
5. Our Repair Service Professional will visit you, diagnose and rectify the problem. If the same requires any hardware part then the same will be shared and updated with you.
If the part is purchased from Snapdeal, setup /installation of the part is not charged for this Service call.
