India's fastest online shopping destination
Donate Food for kids
Help Center
Sell On Snapdeal
Download App
Cart
Easy Returns Policy
7 DAY Easy Returns Policy
Not satisfied with the product quality, size or delivery? Raise a return request within 7 days of product delivery
  1. Raise a Return Request
  2. Prepare Package
  3. Ship the Package
  4. We receive the courier
100% Refund or Repair/Replace
No Questions Asked Policy
Not satisfied with the product received?

Frequently Asked Questions and Answers

When can I return the product received from Snapdeal?

You can return the product if:
You received a faulty/defective product
You received a physically damaged product
Read More...
Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
Items that have been worn/washed/soiled
Innerwear, lingerie cannot be returned on account of hygiene
Read More...
What are the Terms and Conditions for return/replacement?

Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Read More...

What is Trustpay?

Snapdeal strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on Snapdeal, and the quality of the product you receive. Our service, TrustPay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Read more about Trustpay.

How can I return the product received from Snapdeal?

If you want to return a product on Snapdeal, create a return request online. You can return the product bought on Snapdeal within 7-days of delivery. Please follow these steps:
1. Login to your Snapdeal Account and go to MY ORDERS section.
2. Select the item you wish to replace and click on the Return/Replace link against the order.
3. Choose return option and fill in the required details.
4. Once the return request is created, we will ensure that the return is processed.

What if Snapdeal’s courier partner doesn’t serve my location?

In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the full courier amount in SD cash up to Rs. 400

I bought a product but it does not fit my size, can I get it replaced?

Absolutely! Snapdeal offers “No question asked size change policy” for apparel and footwear. You can get the size exchanged within 7 days of the receipt of your product. You can submit replacement request online through Contact Us form. We will get the product replaced.

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a faulty product, you can return/replace it by creating a return request online. You can return the product bought on Snapdeal within 7-days of delivery. To avoid any hassle, go through the following steps:
1. Login to your Snapdeal Account and go to MY ORDERS section.
2. Select the item you wish to replace and click on the Return/Replace link against the order.
3. Choose return option and fill in the required details.
4. Once the return request is created, we will ensure that the return is processed.

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. You can submit replacement request online through Contact Us form. We will get the product replaced.

What do I do if product received is different from the description on Snapdeal

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a product different from the description, you can submit replacement request online through Contact Us form. We will get the product replaced.

What is identified as faulty product?

When the delivered product has a physical damage, is defective or is not working as per the description given on the website, the product can be returned as a faulty product. The faulty product will be collected from your location within 4 working days. Post receiving the product and inspecting it we shall initiate sending you the new product.

What if I choose to have replacement and the product is sold out on Snapdeal?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation

I paid the amount upfront while purchasing product from Snapdeal, how do I get the refund?

Your payment is covered under Trustpay. In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working days. You may also choose to have the amount refunded in Snapdeal Cash (SD cash) so you can purchase any product from Snapdeal without any hassles.

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Snapdeal will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. You may also choose to have the amount refunded in Snapdeal Cash (SD cash) so you can purchase any product from Snapdeal without any hassles.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from Snapdeal customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

No, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

Debit card/credit card/netbanking

7-10 working days from the refund initiation date

NEFT transfer

7-10 working days from the refund initiation date

SD cash

Within 12 hours

Cancellations

How do I place a cancellation request on Snapdeal?

If you wish to cancel your order, please follow these steps: Click on the Cancel link against your order in the MY ORDERS section in My Account. Choose cancellation option and fill in the required details.
Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
*Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund your prepaid amount as per our Return Policy.

How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

What about refund after cancellation?

You don’t have to worry as your payment is protected under Trustpay. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in Snapdeal Cash (SD cash) which you can use to purchase any other product from Snapdeal.com.