The proliferation of credit cards in our daily lives and the billions of dollars of fraud perpetrated using credit-cards has led to the making of this book. The book aims to be useful to people with a wide range of backgrounds, from readers with little prior knowledge of the credit card to those who are experts in the field. This book is espeicially geared to be efficaciously helpful and commodious to the marketing and collection departments of credit card issuing banks to enable them to discharge their functions efficiently and confidently. But more importantly, this volume will serve as a handy reference guide to the lawyers and the legal department of banks who have to increasingly handle credit card frauds and related offences.
* Money & Plastic Money, * Types of Cards * Smart Cards * Features of a Card * The Credit Card Application Form * Criteria for Acceptance of an Application * Credit Rating * Debt Repayment Assurance * Credit Control Techniques * Card Cycle * Credit Card Contract * Marketing of Credit Cards * Risk Faced by the Credit Card Industry * Credit Card Payment Default * Collections * Telephone Collection Techniques * A 'Best Practice' Manual to Counter Excuses and Objections for Payment Default * Collection Letter Formats * Credit Card Fraud * Credit Card Fraud Detection Techniques * Credit Card Fraud Investigation * Credit Card and the Criminal Law * An Ace Up the Sleeve: Section 138 of the Negotiable Instruments Act * The Liability of Banks & Card Holders * The Ethics of Credit Card Business * Relevant Provisions of Indian Statutes * Glossary & Abbreviations * Useful Addresses and Websites.