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Sorry! Crucial Accountability : Tools For Resolving Violated Expectations, Broken Commitments And Bad Behavior 2Nd Edition is sold out.

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Crucial Accountability : Tools For Resolving Violated Expectations, Broken Commitments And Bad Behavior 2Nd Edition

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Highlights

  • ISBN13 : 9789351340010
  • ISBN10 : 9351340015
  • Language : English
  • Book No. : 9789351340010
  • SUPC: SDL708547986

Description

From the bestselling team that brought us the mulit-million copy seller Crucial Conversations, a new edition of the New York Times bestseller Crucial Confrontations (420,000 print; 10,000 e-book), now re-titled Crucial Accountability in order to more closely align with the relaunch of Vital Smarts training with this material. Behind the problems that routinely plague families, teams, and organizations are individuals who either cant or wont deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. New research demonstrates that these disappointments arent just irritating--theyre costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to: Permanently resolve failed promises and missed deadlines Transform broken rules and bad behaviors into productive accountability Strengthen relationships while solving problems In addition to updating all the material, here are the major highlights of the revisions: Title/terminology change to replace "crucial confrontations" with "crucial accountability" Updated product model Added business cases, research studies (similar to what was done with Crucial Conversations 2/e and Influencer)

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