The book postulates the O2O (Objectives to Outcomes) framework as a seven-step methodology. The methodology, in a sense, is a meta-framework for transformation. It harmonizes and synthesizes altogether 40 sub-frameworks, which include some well-known concepts, such as Porter’s Value Chain Framework, Kaplan and Norton’s Balanced Scorecard, and Hammer’s BPR framework. The author illustrates the O2O framework through a Case Study on Passport Seva Project, designed by him, and being implemented all over India to transform the quality of passport-related services provided to the citizens.
This text, with its blend of theory and practice, would prove extremely valuable to the students of management and commerce. It should also be a valuable reference book to the administrators and management consultants.
KEY FEATURES :
By expounding the O2O methodology, the book addresses the managerial requirements of conceptualizing, designing and implement-ing major transformation projects.
Focuses on the four principal dimensions of transformation, namely, Process, People, Technology, and Business Model while explaining the major concepts.
Interspersed with plenty of examples to illustrate the concepts.
Includes chapter-end review questions to drill the students in self-study.
About the Author:J. SATYANARAYANA, IAS, is currently the Chief Commissioner of Land Administration and Special Chief Secretary, Government of Andhra Pradesh. Earlier, he was the first Chief Executive Officer (CEO) of National Institute for Smart Government (NISG), Hyderabad. He was responsible for shaping the Institute as a Centre of Excellence in e-Governance at the national level, especially in the areas of architecture standards, and capacity building for e-governance. Prior to that, he held several key positions in the Government of Andhra Pradesh, including Special Secretary in the Finance Department and Principal Secretary in the Information Technology and Communications Department. He had pioneered the implementation of popular e-Government projects like e-Seva, CARD, APOnline, and e-Procurement. He played a key role in the design and implementation of the national level e-Government projects like MCA21 and Passport Seva.
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