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MBA in BPO Management by DLP India

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MBA in BPO Management by DLP India
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Highlights

  • Delivery via E-mail
    Non-Cancellable
    No Physical Dispatch
  • Type: PG Certificate
  • Accreditation By:UGC,DEC,AICTE Joint Committee,JNU is also a respected member of AIU
  • Language: English
  • Stream: Management
  • University: Jaipur National University
  • Course Duration: 2 Years
  • Validity Of Course: 4 Years
  • Brand: DLP India
  • Note: Non-cancellable Product
  • Mode of Delivery: You will receive access details via e-mail within 24 hours. NO physical dispatch.
  • SUPC: SDL068085783

Description



BPOs gave India a significant place in global business. Business Process Outsourcing consists of outsourcing to third party service providers to perform various processes of a business.

OBJECTIVE

The objective of this course is to provide knowledge and Skills of Call Center and BPO Management.The Objective of this course is to give complete knowledge about BPO Operations/ Service Delivery; People Management; Training Management; and Quality Management.

POTENTIAL CAREERS

After this course you can work in:
Customer support services
Telemarketing services
Technical support services
Employee IT help-desk services
Online marketing

CONTENT

Semester I

Financial Management
Business Environment
Managerial Economics
Organizational Behavior
Human Resource Management (HRM)
Quantitative Techniques
Semester II

Strategic Management
Marketing Management
Management Information Systems (MIS)
Production & Operation Management
Research Methodology for Management Decision
Accounting for Managers
Semester III

Introduction to BPO
Operations Management
Ethics in Business
Setting up of BPO Organisation- A Strategic View
Data Protection and Data Security
Training Methodology in BPO Organisation
Semester IV

e-Customer Relationship Management
Technology aspects of BPO
Knowledge Process Outsourcing
Project Work

FAQs: Here you can have a look at our frequently asked questions. We have put together some simple answers to put to rest any queries you may have, Click here to take a look!


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