BPOs gave India a significant place in global business. Business Process Outsourcing consists of outsourcing to third party service providers to perform various processes of a business.
The objective of this course is to provide knowledge and Skills of Call Center and BPO Management.The Objective of this course is to give complete knowledge about BPO Operations/ Service Delivery; People Management; Training Management; and Quality Management.
After this course you can work in:
Customer support services
Technical support services
Employee IT help-desk services
Human Resource Management (HRM)
Management Information Systems (MIS)
Production & Operation Management
Research Methodology for Management Decision
Accounting for Managers
Introduction to BPO
Ethics in Business
Setting up of BPO Organisation- A Strategic View
Data Protection and Data Security
Training Methodology in BPO Organisation
e-Customer Relationship Management
Technology aspects of BPO
Knowledge Process Outsourcing
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