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TrustPay - 100% Moneyback Guarantee - Snapdeal.com
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TrustPay protects customers with a 100% moneyback guarantee if there is an issue with product quality, size or delivery
7 DAY Easy Returns
Easy returns if not satisfied with product quality, size or delivery (#Not applicable on Electronics)
100% MoneyBack if issue not resolved in maximum 30 days
Read more for Return Process >

100% Money Back Guarantee, If

Not dispatched within 3 days after promised shipment date
Not delivered in 10 days after shipment

Guaranteed Resolution of Complaints

Within a maximum of 30 days
Full refund if not resolved

Not Satisfied with the product received?

Use our 100% Moneyback Guarantee

What does TrustPay stand for?

Before the dispatch/delivery of the product
If your order is not dispatched within 3 business days after the promised shipping date, TrustPay guarantees refund of the money you have paid for the product and gives you full flexibility to cancel your order till the time product is dispatched – No questions asked.
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What does TrustPay cover?

  • You have paid for the product but didn't receive it
  • You have received a damaged/defective product or a product that does not comply with the specifications as per your original order
  • You have received a product with which you're not satisfied because of fit/size

How to reach us?

Please use any of the following ways:
Call us 24x7 at +91 92126-92126
Fill up the Contact us form

How do you receive your refund through TrustPay?

TrustPay shall refund payment by providing you Snapdeal Cash for amounts less than Rs 1000. For amounts greater than Rs 1000, refunds will be made through either Snapdeal Cash, cheque or bank transfer depending on the mode of payment used at the time of placing the order.

TrustPay Coverage Details

Type of Product Issue Policy#
All Physical Damage Exchange/Refund as per your request
All Wrong product sent Exchange/Refund as per your request
All Different from description on Snapdeal Exchange/Refund as per your request
All (Excluding Electronics) Unhappy with the product quality Exchange/Refund as per your request
(Not applicable for Electronics)
Only Electronics Faulty or defective Exchange/Refund as per your request
Only Clothing and Footwear Size/Fit change/faulty Alternate size or Refund as per your request
(Not applicable for Electronics)
* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.
# Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.

Exchange Conditions

Exchange/Alternate Product Conditions:
In case you are not fully satisfied about the size/fit of a product, Snapdeal will gladly help in the exchange of the product for another size, subject to fulfilment of following conditions:-

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