If you see that your order has not been dispatched within 3 business days of the promised dispatched date, simply cancel it if you wish. TrustPay gives you full flexibility of cancelling the order before it has been dispatched in such a case. Rest assured, your money will be fully refunded under TrustPay.
If the order is not delivered within 10 days of the order is dispatched, we will cancel your order on your behalf and intimate you about the same. Rest assured, your money will be fully refunded under TrustPay.
TrustPay shall refund payment by providing you Snapdeal Cash for amounts less than Rs 1000. For amounts greater than Rs 1000, refunds will be made through either Snapdeal Cash, cheque or bank transfer depending on the mode of payment used at the time of placing the order.
|Type of item||Issue||Policy#|
|All||Physical Damage||Exchange/Refund as per your request|
|All||Wrong item sent||Exchange/Refund as per your request|
|All||Different from description on Snapdeal||Exchange/Refund as per your request|
|All (Excluding Electronics#)||Unhappy with the item quality||Exchange/Refund as per your request
(Not applicable for Electronics)
|Only Electronics*||Faulty or defective||Exchange/Refund as per your request|
|Only Clothing and Footwear||Size/Fit change/faulty||Alternate size or Refund as per your request|
* Electronics refers to items such as computers, tablets, mobiles, appliances and the like.
In case you are not fully satisfied with the size/fit of an item, Snapdeal will gladly help in the exchange of the item for another size, subject to fulfilment of following conditions:-
Not happy with your purchase? TrustPay guarantees 100% refund if there is an issue with item quality, size or delivery
Call us 24x7 at +91 92126-92126 or Fill up the Contact us form
# For Electronics items, brand's policy shall apply for specific branded item. We source branded items and these items are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same