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Top Frequently Asked Questions :
Refunds See all
  • What about refund after cancellation?
  • You don’t have to worry as your payment is protected under Trustpay. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in Snapdeal Cash (SD cash) which you can use to purchase any other product from Snapdeal.com.

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  • When will I get my refund?
  • Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

    Debit card/credit card/netbanking

    7-10 working days from the refund initiation date

    NEFT transfer

    7-10 working days from the refund initiation date

    SD cash

    Within 12 hours

     

     

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Cancellations and Returns See all
  • What are the Terms and Conditions for return/replacement?
  • Our 7 days return and exchange policy ensures that you have a hassle-free shopping experience with Snapdeal.com. Our service TrustPay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments.

    Following are the terms and conditions for return/replacement.

    • Products must be in their original condition
    • Only unused, unaltered, unsoiled products with their original tags will be accepted
    • Brand packaging should be intact
    • If the product value is less than Rs. 1000, amount will be refunded in SD cash which can be used in parts or fully in the next 1 year
    • Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
    • Replacements will be made basis availability of that product on the website
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  • I am not satisfied with the quality of product I received. What should I do?
  • Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request.

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Payments See all
  • Is my sensitive information such as credit card details secure with KlickPay?
  • KlickPay leaves no stone unturned when it comes to securing your sensitive information such as credit/debit card details. KlickPay uses industry best encryption technology and hardware to protect your data and strictly follows PCI-DSS (Payment Card Industry Data Security Standards) guidelines to ensure your card information remain 100% safe all the time.  We strongly believe in protecting the information which we get from you and thus we always verify the details before proceeding further to ensure that every transaction becomes a successful transaction.

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  • Why should I use KlickPay?
  • With 24x7 fraud monitoring, 7 days purchase protection and world class customer support KlickPay lets you pay online with ease and peace of mind. When you pay online on any site powered with KlickPay you can be assured of that your credit/debit card information is never revealed to the merchant. In fact, your history from one merchant will be totally invisible for the other merchant. Our well designed safety features and dedicated team will always keep you away from all unapproved access.

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Orders, Shipping and Delivery See all
  • How do I track the status of my order(s)?
  • 1. Visit the Track Your Order Page

    2. Enter your order ID and mobile number/e-mail ID

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  • Do I have to pay any shipping or delivery charges?
  • Shipping charges are waived off if your total cart value for products (not deals) is Rs. 300 or above. Shipping charges of Rs. 30 apply if your product cart value is less than Rs. 300.

    There are no delivery charges.

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