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Snapdeal.com - Contact Us
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CUSTOMER SUPPORT
TO TRACK YOUR ORDER, CANCEL & RETURN,
track order

Courier tracking links may take upto 24 hrs to get activated to reflect updated status.
cancel order

Order items which have not been processed by the seller can be cancelled from here.
return / REPLACE

Order items which have been delivered and covered under TrustPay can be returned.
Any other query

For all other queries not related to order status, cancellation & return.
Still haven’t found the answer to your query? Get in touch with us
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FREQUENTLY ASKED QUESTIONS (FAQs)
    Why have I not received my product yet?

    Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.

    Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

    How do I track the status of my order(s)?

    Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

    What is the difference between shipping and delivery?

    Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

    Do I have to pay any shipping or delivery charges?
    What should I do if I find my package opened or tampered with upon delivery?
    Which courier company do you use for delivery?
    I want to ship something abroad. Can I do that?
  • Orders, Shipping and Delivery
  • How do I return or replace a product?

    Just click on the Return/Replace button you see against your order in your My Orders page in My Account, and we will take care of the rest.

    You can return a product to Snapdeal.com if:

     

    • Product is still covered under TrustPay within 7 days of receipt of your order
    • Faulty/defective product
    • Physically damaged product
    • Unhappy with the product quality
    • The product is different from description on the website 
    • Size/Fit issue

     

    We’ll arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

    How do I cancel my order?

    You can cancel your order any time before the shipping of your product. Just click on Cancel button against your order in My Orders in My Account. We will cancel it and initiate your refund.

    What do I do if I receive wrong product?
    What do I do if I receive a faulty product
    What are the Terms and Conditions for return/replacement?
    I am not satisfied with the quality of product I received. What should I do?
    I bought an item and it does not fit my size. Can I change it?
    What do I do if the product received is physically damaged?
    What is Trustpay?
    How long will it take to cancel my order?
    What if I choose to have replacement and the product is sold out on Snapdeal?
    What do I do if product received is different from the description on Snapdeal
    Is there any item not eligible for return/replacement?
    Do I need to pay the courier company to send my product back? Will I get the money back?
    Why was my order cancelled?
  • Cancellations and Returns
  • When will I get my refund?

    Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

    Debit card/credit card/netbanking

    5-7 working days from the refund initiation date

    NEFT transfer

    5-7 working days from the refund initiation date

    SD cash

    Within 24 hours

    I paid cash on delivery, how would I get the refund?
    What about my refund after cancellation?

    Don’t worry as your payment is protected under Trustpay.

    We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in Snapdeal Cash (SD cash) which you can use to purchase any other product from Snapdeal.com or an NEFT transfer to your bank account

    How will I get a refund for the product I cancelled or returned?
    I paid the amount upfront while purchasing product from Snapdeal, how do I get the refund?
    What are the details you require to process NEFT refund?
    Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
    What is the Refund Policy for SD Cash?
  • Refunds
  • Do your products come with guarantee/warrantee details?
    I haven't received any SMS/e-mail confirmation about the order I just placed on Snapdeal. What should I do?
    I have added a few products to my cart but I won't be buying them now. Can you save my list?
    Can I buy more than one product in one go?
    I am interested in a product that is sold out. How can I buy it?
    I don't know how to buy online. What should I do?
    How do I know my purchase is complete?
    I did not get an invoice with my product bought from Snapdeal. What should I do?
  • Purchasing on Snapdeal
  • How do I check my SD cash balance?
    I don't remember my password. Help!
    Is it important for me to sign up before I buy anything on Snapdeal?
    Are there any perks of signing up on Snapdeal?
    I don't want to receive any e-mails from you anymore. What should I do?
    I am concerned about the privacy of my personal information I have shared with Snapdeal.
  • My account, login and alerts
  • My transaction failed but the money was deducted from my account. What do I do?
    How does refund process works and what is the time limit ?
    Does SD Cash have an expiry date?
    How does EMI payment work on Snapdeal?
    I don't have a credit/debit card. Can I still make a purchase at Snapdeal?
    Can I pay in installments (EMI) for a purchase?
    Can I use my Debit Card for availing EMI option on my purchase?
    What are the different modes of payment on Snapdeal?
    Are there any hidden costs when I make a purchase on Snapdeal?
    I would like to pay when my order is delivered. Is that possible?
    What is COD?
    Can I pay cash on delivery fo every product I buy on Snapdeal?
    Can I pay by cheque upon delivery of my order?
    What is SD cash?
    How can I procure SD cash?
  • Payments
  • How does EMI payment work on Snapdeal?
    Can I pay in installments (EMI) for a purchase?
    Can I use my Debit Card for availing EMI option on my purchase?
    Can I pay some down payment and remaining in EMIs?
  • EMI related queries
  • What is Snapdeal.com?
    Which cities are these products available in?
  • About Snapdeal
  • What is Reviewer Snapboard?
    How Does the Program Work?
    How do I earn a badge?
    What is the leaderboard?
    Can I write an anonymous review?
    When are my points posted to my account?
    What benefits do I get?
    Are points transferrable?
    Why is my location shown as Delhi? How do I change it?
  • Reviewer Snapboard
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