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Snapdeal Help Center
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FREQUENTLY ASKED QUESTIONS (FAQs)
    Why have I not received my order yet?
    How do I place a return/replacement request on Snapdeal.com?
    How do I place a cancellation request on Snapdeal.com?
    I paid cash on delivery, how would I get the refund?
    How long will it take me to receive the refund for my return?
    How long will it take me to receive the refund after I cancel the order?
    What should I do if I find my package opened or tampered with upon delivery?
    If I receive a physically damaged product, can I get it replaced?
    I have placed my order. What next?
    If I receive a wrong product, can I get it replaced?
    Do I have to pay any shipping and delivery charges?
  • Top Queries
  • I have placed my order. What next?
    Will I be informed once my order is processed?
    How do I check the status of my order?
    Why have I not received my order yet?
    What is the difference between shipping and delivery?
    Do I have to pay any shipping and delivery charges?
    Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
    What should I do if I find my package opened or tampered with upon delivery?
    Why did I receive a partial order?
    How can I find out if Snapdeal delivers to my location?
    The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?
    How can I get my orders delivered faster?
    Is it possible to get my order delivered Same/Next-Day?
    What if the order is not delivered as per promised date?
    Do you ship internationally?
  • Order Tracking
  • How do I place a cancellation request on Snapdeal.com?
    How do I place a replacement request on Snapdeal.com?
    Why was my order cancelled by Snapdeal?
    If I receive a wrong product, can I get it replaced?
    If I receive a physically damaged product, can I get it replaced?
    I bought a product but it does not fit my size, can I get it replaced?
    If I am not satisfied with quality of the product,can I get it replaced?
    I have requested a replacement, when will I receive it?
    Is there any product not eligible for replacement/return?
    What if I choose to have my order replaced and the product is sold out?
  • Cancellation & Replacement
  • What is Snapdeal.com's 7-day Return Policy?
    How do I place a return request on Snapdeal?
    How long will it take me to receive the refund after I cancel the order?
    I paid cash on delivery, how would I get the refund?
    How long will it take me to receive the refund for my return?
    If I am not satisfied with quality of the product, can I return it?
    Do I have to return the free gift received along with the product while returning the product?
    Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?
    I used SD cash for an order. But later, I cancelled/returned the order. How will my SD cash be refunded?
    Do I need to pay the courier company to send my product back? Will I get the money back?
  • Return & Refund
  • What are the modes of payment for purchasing on Snapdeal.com?
    What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
    What is Snapdeal Cash (SD cash)?
    How does EMI payment work on Snapdeal?
    Can I pay COD (Cash On Delivery) for every product I buy on Snapdeal?
    Can I pay in installments (EMI) for my purchase?
    Can I make some payment by cash and rest of the amount by EMI for a product?
    How do I check my SD Cash balance?
    Can I use my Debit Card for availing EMI option on my purchase?
    What information does Snapdeal store when I save my card?
    Does SD Cash have an expiry date?
    What is the advantage of saving my card on Snapdeal.com?
    How many cards can I save on Snapdeal?
    My transaction failed but the money was deducted from my account. What should I do?
  • Payments
  • Do I have to register to shop at Snapdeal.com?
    What are the benefits of creating an account on Snapdeal.com?
    Are there any registration charges for creating an account on Snapdeal?
    What should I do if I have trouble with logging in?
    Should I be concerned about the privacy of my personal details I have shared with Snapdeal?
    What should I do if I forget my password or my password does not work?
    What if I don't want to receive any more SMS and E-mails from Snapdeal anymore?
    Would my Snapdeal account be deleted if I do not shop for 6 months?
    If I add few products in my wish list, will it expire after few days?
  • My Account, Login & Alerts
  • Can I pay in installments (EMI) for my purchase?
    How does EMI payment work on Snapdeal?
    Can I use my Debit Card for availing EMI option on my purchase?
    Can I make some payment by cash and rest of the amount by EMI for a product?
    Is EMI facility available for all products?
    Credit Card of which banks are eligible for EMI?
  • EMI Related Queries
  • What is TrustPay?
    What is Tell Me When Available?
    What is Verify Pincode?
    What is Xpress Buy?
    What is Questions & Answers?
    What is Reviews?
    What is Promo Code?
    What is SD App?
    What is e-Gift voucher?
    What is Seller Zone?
    What is Snapdeal Affiliate Program?
    What is Snapdeal Launchpad?
  • Smart Features
  • I want to sell my products on Snapdeal.com. Who do I get in touch with?
    How do I give a review about my purchase on Snapdeal.com?
    How do I get in touch with Snapdeal.com's Customer Care Support?
    How to write Customer-Friendly Reviews?
  • Support & Feedback
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