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FREQUENTLY ASKED QUESTIONS (FAQs)
    Why have I not received my order yet?
    How do I place a return/replacement request on Snapdeal?
    How do I place a cancellation request on Snapdeal?
    I paid cash on delivery, how would I get the refund?
    How long will it take me to receive the refund for my return?
    How long will it take me to receive the refund after I cancel the order?
    What should I do if I find my package opened or tampered with upon delivery?
    If I receive a physically damaged product, can I get it replaced?
    I have placed my order. What next?
    If I receive a wrong product, can I get it replaced?
    Do I have to pay any shipping and delivery charges?
  • Top Queries
  • How do I know my order is confirmed?
    What is order verification? Why is it required?
    How do I check the status of my order?
    Why have I not received my order yet?
    What do the different order status mean?
    What is the difference between shipping and delivery?
    Both SD & courier websites are showing different delivery dates. How do I get to know the correct delivery date?
    What do I do if I get wrong update messages from courier company?
    Why is the tracking information missing on the courier partner's website?
    I checked the status of my order on courier website but the status is wrong. What do I do now?
    Do I have to pay any shipping and delivery charges?
    Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
    What should I do if I find my package opened or tampered with upon delivery?
    Why did I receive a partial order?
    How can I find out if Snapdeal delivers to my location?
  • Order Tracking
  • How do I cancel my order?
    How do I place a replacement request on Snapdeal?
    Can I cancel my order if delivery is taking too much time?
    Why was my order cancelled by Snapdeal?
    If I receive a wrong product, can I get it replaced?
    If I receive a physically damaged product, can I get it replaced?
    I bought a product but it does not fit my size, can I get it replaced?
    If I am not satisfied with quality of the product,can I get it replaced?
    I have requested a replacement, when will I receive it?
    Is there any product not eligible for replacement/return?
    What if I choose to have my order replaced and the product is sold out?
  • Cancellation & Replacement
  • What is Snapdeal 7-day Return Policy?
    How do I place a return request on Snapdeal?
    How long will it take me to receive the refund after I cancel the order?
    I paid cash on delivery, how would I get the refund?
    How long will it take me to receive the refund for my return?
    If I am not satisfied with quality of the product, can I return it?
    Do I have to return the free gift received along with the product while returning the product?
    Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?
    I used SD cash for an order. But later, I cancelled/returned the order. How will my SD cash be refunded?
    Do I need to pay the courier company to send my product back? Will I get the money back?
  • Return & Refund
  • What are the modes of payment for purchasing on Snapdeal?
    What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
    What is Snapdeal Cash (SD cash)?
    How does EMI payment work on Snapdeal?
    Can I pay COD (Cash On Delivery) for every product I buy on Snapdeal?
    Can I pay in installments (EMI) for my purchase?
    Can I make some payment by cash and rest of the amount by EMI for a product?
    How do I check my SD Cash balance?
    Does your delivery person carry credit card machines?
    Are there any hidden costs (sales tax, octroi etc.) on items sold by sellers?
    My transaction failed but the money was deducted from my account. What should I do?
    Can I use my Debit Card for availing EMI option on my purchase?
    What information does Snapdeal store when I save my card?
    Does SD Cash have an expiry date?
    What is the advantage of saving my card on Snapdeal.com?
  • Payments
  • Do I have to register to shop at Snapdeal?
    What are the benefits of creating an account on Snapdeal?
    Are there any registration charges for creating an account on Snapdeal?
    What should I do if I have trouble with logging in?
    Should I be concerned about the privacy of my personal details I have shared with Snapdeal?
    What should I do if I forget my password or my password does not work?
    What if I don't want to receive any more SMS and E-mails from Snapdeal anymore?
    Would my Snapdeal account be deleted if I do not shop for 6 months?
    If I add few products in my wish list, will it expire after few days?
  • My Account, Login & Alerts
  • Can I pay in installments (EMI) for my purchase?
    How does EMI payment work on Snapdeal?
    Can I use my Debit Card for availing EMI option on my purchase?
    Can I make some payment by cash and rest of the amount by EMI for a product?
    Is EMI facility available for all products?
    Credit Card of which banks are eligible for EMI?
  • EMI Related Queries
  • What is TrustPay?
    What is Tell Me When Available?
    What is Verify Pincode?
    What is Questions & Answers?
    What is Reviews?
    What is Promo Code?
    What is SD App?
    What is e-Gift voucher?
    What is Seller Zone?
    What is Snapdeal Affiliate Program?
    What is Snapdeal Launchpad?
  • Smart Features
  • I want to sell my products on Snapdeal. Who do I get in touch with?
    How do I give a review about my purchase on Snapdeal?
    How do I get in touch with Snapdeal's Customer Care Support?
    How to write Customer-Friendly Reviews?
  • Support & Feedback
  • How do I buy or gift an e-Gift Voucher?
    What are the payment options available for purchasing an e-Gift Voucher?
    How do I pay with an e-Gift Voucher?
    Can I use multiple payment options while paying with an e-Gift Voucher?
    Can I use promo codes when paying with an e-Gift Voucher?
    Can I use SD Cash when paying with an e-Gift Voucher?
    What happens if my e-Gift Voucher is debited and my order is not placed?
    Does my e-Gift Voucher expire?
    Is there a limit on how many e-Gift Vouchers that can be used per order?
    What Terms & Conditions apply to Snapdeal e-Gift Vouchers?
  • e-Gift Voucher
  • Can I use Snapdeal to send gifts to others?
    What payment methods can I use to pay for a gift order?
    Who can return the gift?
  • Gift Wrapping
  • Can I modify my delivery address?
    Can I open and check the contents of my package before accepting delivery?
    Why does the dispatch time vary from seller to seller?
    Why is the same item costing me more at a different pin code?
    Seller does not/cannot ship to my area. Why?
    How are items packaged?
    Are in-transit products insured?
    What is the difference between dispatch and delivery?
    Do I have to pay any shipping and delivery charges?
    Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
    What should I do if I find my package opened or tampered with upon delivery?
    Why did I receive a partial order?
    How can I find out if Snapdeal delivers to my location?
    What if the order is not delivered as per promised date?
    Do you ship internationally?
  • Shipping & Delivery
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