Last updated on August 5, 2014
Jasper Infotech Private Limited ("Snapdeal") is concerned
about the privacy of its users (hereinafter referred to as "You"
"Your" "Yourself") accessing its website located at www.snapdeal.com
familiarise You with the manner in which Snapdeal collects, uses and
discloses Your information collected through the Website.
BY USING THE WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS
POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS
POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.
explains how Snapdeal collects personal and non-personal
information, classified as mandatory or voluntary and uses, discloses
and protects such information through the Website. 'Personal
Information' is data that can be used to uniquely identify or contact
a single person ("Personal Information"
Information for the purposes of this Policy shall include, but not
limited to, information regarding Your name, address, telephone
number, date of birth, gender, e-mail address, etc.
You may need to provide Snapdeal Your Personal Information during the
course of using some services of the Snapdeal, for instance, creating
a User ID, provide information in Your account while registering on
the Website, or provide financial information while making an online
purchase, upload content, participate in any online survey or contest,
communicate with Snapdeal's customer service by phone, email or
otherwise, provide reviews for the content available on the Website.
Snapdeal collects only such Personal Information that Snapdeal
believes to be relevant and is required to understand You or Your
interests. Snapdeal collects Your Personal Information in order to
record, support and facilitate Your participation in the activities
You select, track Your preferences, to provide You with a customized
Website experience, to notify You of any updated information and new
activities and other related functions offered by Snapdeal, keep You
informed about latest content available on the Website, special
offers, and other products and services of Snapdeal, to assist You
with customer service or technical support issues, to follow up with
You after Your visit, to otherwise support Your relationship with
Snapdeal or to prevent fraud and unlawful use.
In an effort to make our Website effective, certain information may be
collected each time you visit the Website. Such information may be
stored in server logs. These encrypted statistics do not identify you
personally, but provide us the information regarding your visit to the
Website and the type of user who is accessing our Website and certain
browsing activities by You. This data may include: IP address of Your
server from where the Website is being accessed, the type of browser
(Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating
system of Your system and the Website You last visited before visiting
to our Website. The duration of Your stay on our Website is also
stored in the session along with the date and time of your access.
These data are used by Snapdeal to understand the use and number of
user visiting the Website. Some of the information related to the
Website and Your visit to the Website may be shared by the sponsors,
investors, advertisers, developer, strategic business partners of
Snapdeal and some associates in order to enhance and grow our business
and the Website but we assure that these information will never
include any of Your Personal Informations. This anonymous information
is collected through the use of a pixel tag, which is industry
standard technology used by most major Websites.
When You use the Website, Snapdeal 's servers (which may be hosted by
a third party service provider) may collect information indirectly and
automatically about Your activities on the Website; for instance by
way of cookies. A cookie is a small amount of data that is sent to a
user's browser from a web server and is eventually stored on a user's
computer hard drive. This anonymous information is maintained
distinctly and is not linked to the Personal Information You submit to
Whether You want Your web browser to accept cookies or not is up to
You. If You haven't changed Your computer's settings, most likely Your
browser already accepts cookies. If You choose to decline cookies, You
may not be able to fully experience all features of the Website. You
can also delete Your browser cookies or disable them entirely, but
this may significantly impact Your experience with the Website and may
make parts of the Website non functional or inaccessible. We recommend
that You leave them turned on.
We use third-party service providers to serve ads on our behalf across
the internet and sometimes on this Website. They may collect anonymous
information about Your visits to our Website, and Your interaction
with our products and services. No personally identifiable information
is collected or used in this process. They do not know the name, phone
number, address, email address, or any personally identifying
information about the user.
Snapdeal also uses the log file like other website servers which is
the standard measures. They include internet protocol (IP) addresses,
browser type, internet service provider (ISP), referring/exit pages,
platform type, date/time stamp, and number of clicks. We use them to
analyse trends, administer the site, track a user's movement and
gather broad demographic information for aggregate use. IP addresses,
etc. are not linked to personally identifiable information.
If You would like more information about this practice and to know
Your choices about not having this anonymous information used by our
third party service provider, please click http://www.networkadvertising.org/managing/opt_out.asp
You can also read more about online marketing practices and the
technologies that support them by visiting the Network Advertising
Initiative's website by clicking http://www.networkadvertising.org/
Snapdeal DOES NOT trade or sell Your Personal Information in any
manner, except as specified herein, or if express consent is sought
Personal Information provided by You is used only:
to facilitate Your use of the
to respond to Your inquiries or
fulfil Your requests for information about the various services;
to provide You with information
about Snapdeal's products/services and to send You information,
materials, and offers from Snapdeal;
to send You important information
regarding the Website, changes to Snapdeal's terms, conditions, and
policies and/or other administrative information;
to send You surveys and marketing
communications that Snapdeal believes may be of interest to You;
to personalize Your experience on
the Website and Snapdeal's other websites by presenting advertising,
products and offers tailored to You;
to help You address Your problems
with the Website including addressing any technical problems;
if You purchase any content or avail
of any service from the Website, to complete and fulfil Your purchase,
for example, to have Your payments processed, communicate with You
regarding Your purchase and provide You with related customer service;
for proper administering of the
to conduct internal reviews and data
analysis for the Website (e.g., to determine the number of visitors to
specific pages within the Website);
to improve the services, content and
advertising on the Website;
to protect the integrity of the
to respond to judicial process and
provide information to law enforcement agencies or in connection with
an investigation on matters related to public safety, as permitted by
You acknowledge that apart from Your Personal Information, if You
upload any content on the Website, such content may contain
information including Personal Information and the same may be
available to the other users of the Website. Snapdeal will not be
liable for the disclosure and dissemination of such Personal
Information to any third parties.
Snapdeal may disclose aggregated information about the use of the
Website, but it will never contain Personal Information. Snapdeal does
not disclose Personal Information to third parties in the normal
course of operations. However, in situations when Snapdeal is legally
obligated to disclose information to the government or other third
parties, Snapdeal will do so.
Snapdeal implements standard measures to protect against unauthorized
access to and unlawful interception of Personal Information. However,
no internet site can fully eliminate security risks.
Shared Personal Information
You are required to submit Your
information at the time of making an online purchase on the Website.
Snapdeal uses an online payment gateway that is operated by a third
party and the information that You share with Snapdeal is transferred
and shared with such third party payment gateway operator. The said
operator may also have access to Your online purchase history/details
that You make from the Website.
Extremely sensitive information like Your credit-card details are
transacted upon secure sites of approved payment gateways which are
digitally under encryption, thereby providing the highest possible
degree of care as per current technology. You are advised, however,
that internet technology is not 100% safe and You should exercise
discretion on using the same.
Links to Third Party Websites
The Website and any email sent to You
may also contain/display third-party advertisements and links to other
websites or products and services. Snapdeal does not provide any
Personal Information to these third-party websites or agents or
advertisers, however Snapdeal reserves the right to share with You the
advertisement mailers on behalf of any other parties.
Snapdeal will contain links to other websites ("Linked
Site") on emails sent to You and the Website which are operated by
third parties and are not controlled by, or affiliated to, or
associated with, Snapdeal unless expressly specified on the Website.
Snapdeal is not responsible for any form of transmission, whatsoever,
received by You from any Linked Site. Accordingly, Snapdeal does not
make any representations concerning the privacy practices or policies
Snapdeal control or guarantee the accuracy, integrity, or quality of
the information, data, text, software, music, sound, photographs,
graphics, videos, messages or other materials available on such
websites. The inclusion or exclusion does not imply any endorsement by
Snapdeal of the website, the website's provider, or the information on
the website. The information provided by You to such third party
websites shall be governed in accordance with the privacy policies of
on any such websites prior to using such websites.
These third-party websites and advertisers may use technology to send
the advertisements that appear on the Website directly to Your
browser. In such cases, the third party websites or advertisers
effectiveness of their advertisements and to personalize advertising
content. Snapdeal does not have access to or control over cookies or
other features that such third party websites and advertisers may use,
and the information practices of these third-party websites and
advertisers are not covered by this Policy. Please contact them
directly for more information about their privacy practices.
Snapdeal strives to ensure the security,
integrity and privacy of Your Personal Information and to protect Your
Personal Information against unauthorized access or unauthorized
alteration, disclosure or destruction. For this purpose, Snapdeal
adopts internal reviews of the data collection, storage and processing
practices and security measures, including appropriate encryption and
physical security measures to guard against unauthorized access to
systems where Snapdeal stores Your personal data.
Snapdeal is not responsible for any breach of security or for any
actions of any third parties that receive Your Personal Information.
The Website also linked to many other sites and we are not/shall be
not responsible for their privacy policies or practices as it is
beyond our control.
Notwithstanding anything contained in this Policy or elsewhere,
Snapdeal shall not be held responsible for any loss, damage or misuse
of Your Personal Information, if such loss, damage or misuse is
attributable to a Force Majeure Event (as defined below).
A "Force Majeure Event" shall mean any event that is
beyond the reasonable control of Snapdeal and shall include, without
limitation, sabotage, fire, flood, explosion, acts of God, civil
commotion, strikes or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking, unauthorised
access to computer data and storage device, computer crashes, breach
of security and encryption, etc.
Snapdeal will use information only in
accordance with the Policy under which the information was collected
unless we have received explicit authorization.
Snapdeal may disclose any information Snapdeal may have about You
(including Your identity) if Snapdeal determines that such disclosure
is necessary in connection with any investigation or complaint
regarding Your use of the Website, or to identify, contact or bring
legal action against someone who may be causing injury to or
interference with (either intentionally or unintentionally) Snapdeal's
rights or property, or the rights or property of users of the Website,
including Snapdeal's customers. Snapdeal reserves the right at all
times to disclose any information that Snapdeal deems necessary to
comply with any applicable law, regulation, legal process or
governmental request. Snapdeal also may disclose Your information when
Snapdeal determines that applicable law requires or permits such
disclosure, including exchanging information with other companies and
organizations for fraud protection purposes.
You acknowledge and agree that Snapdeal may preserve any communication
by You with Snapdeal through the Website or any Service, and may also
disclose such data if required to do so by law or if Snapdeal
determines that such preservation or disclosure is reasonably
necessary to: (1) comply with legal process; (2) enforce this Policy;
(3) respond to claims that any such data violates the rights of
others; or (4) protect the rights, property or personal safety of
Snapdeal, its employees, users of, or visitors to, the Website, and
You can always choose not to provide
information and in such cases, if the information required is
classified as mandatory, You will not be able to avail of that part of
the Services, features or content.
You can add or update Your Personal Information on a regular basis.
When You update information, Snapdeal will keep a copy of the prior
version for its records.
Snapdeal may, if You so choose, send direct advertisement mailers to
You at the address given by You which could contain details of the
products or services displayed on Snapdeal or of any third party not
associated with Snapdeal. You have the option to opt-out of this
direct or third party mailer by clicking at the unsubscribed link
option attached to e-mail. Snapdeal respects Your privacy and if You
do not want to receive e-mail or other communications from Snapdeal,
For any query or assistance, feel free to Contact Us
If You do not want Snapdeal to use Personal Information that Snapdeal
to You, for any query or assistance, feel free to Contact Us
The 'Help' portion of the toolbar on most browsers will tell You how
to prevent Your browser from accepting new cookies, how to have the
browser notify You when You receive a new cookie, or how to disable
cookies altogether. Further, You can also disable or delete similar
data used by browser add-ons, such as Flash cookies, by changing the
add-on's settings or visiting the Website of its manufacturer.
However, as cookies allow You to take advantage of some of the
Website's features, some of the Website's features and services may
not function properly if Your cookies are disabled. It is therefore,
recommended that You leave the cookies turned on. For instance, if You
block or otherwise reject Snapdeal's cookies, You will not be able to
add items to Your shopping cart, proceed to checkout, or download any
of Snapdeal's Content or avail of Snapdeal's services that require You
to log in.
By accessing the Website, You have
agreed to the terms set out in this Policy. This Policy should be at
all times read along with the Terms of
of the Website.
Unless stated otherwise, the Policy applies to all information that
Snapdeal has about You and Your account.
By using this Website and the products, content and services provided
on the Website, You agree and acknowledge that Your Personal
Information collected through the Website may be transferred across
national boundaries and stored and processed in any the country around
the world. You also acknowledge that in certain countries or with
respect to certain activities, the collection, transfer, storage, and
processing of Your information may be undertaken by trusted third
party vendors or agents of Snapdeal such as credit card processors,
web hosting providers, communication services, and web analytic
providers, to help facilitate Snapdeal in providing certain functions.
Snapdeal may make changes to this Policy, from time to time at
Snapdeal's sole discretion or on account of changes in law. Snapdeal
will not reduce Your rights under this Policy without Your explicit
consent. Snapdeal may e-mail periodic reminders of the notices and
conditions, unless You have instructed Snapdeal not to, but You should
check the Website frequently to see recent changes. Notwithstanding
the above, Snapdeal shall not be required to notify You of any changes
made to the Policy. The revised Policy shall be made available on the
Website. Your continued use of the Website, following changes to the
Policy, will constitute Your acceptance of those changes.
If You choose to visit the Website, Your visit and any dispute over
. In addition to the foregoing, any
disputes arising under this Policy shall be governed by the laws of
In accordance with Information
Technology Act 2000 and rules made there under, the name and contact
details of the Grievance Officer who can be contacted with respect to
any complaints or concerns including those pertaining to breach of
questions are published as under:
Grievance Officer Name: Yeshu Bansal
email address: email@example.com
(Please include the following subject line in the email – “Attention: Grievance Officer”)
Contact telephone number: +91 011 49146666
[10:00 AM to 6:30 PM from Monday to Friday except Public Holidays]
Copyright © Jasper Infotech
All rights reserved.