Last updated on April 01, 2013
These terms of offer for sale ("Terms of
Offer For Sale") between Jasper Infotech Private Limited d/b/a
Snapdeal (hereinafter referred to as "Jasper
Infotech" or "Snapdeal") and the users of the Website
("You" or "Your" or "Yourself"
or "User") describe, inter alia, the terms of offer
for sale, purchase of goods and services through the redemption of
cash vouchers/ coupons ("Voucher/s") or otherwise on
the Website, www.snapdeal.com ("Website").
PLEASE READ THE TERMS OF OFFER FOR SALE CAREFULLY BEFORE PURCHASING
ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE
MADE BY YOU THROUGH THE WEBSITE OF THE PRODUCTS/ SERVICES SHALL
SIGNIFY YOUR ACCEPTANCE OF THE TERMS OF OFFER FOR SALE AND YOUR
AGREEMENT TO BE LEGALLY BOUND BY THE SAME.
IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF
USE OF THE WEBSITE, TERMS OF OFFER FOR SALE ISSUED BY THE VENDOR OR
ADDITIONAL TERMS OF SERVICE WHICH ARE DISPLAYED WITH THE SELECTION OF
THE PRODUCT, IF ANY ("ADDITIONAL TERMS") AT THE
WEBSITE. IF THERE IS ANY CONFLICT BETWEEN THE TERMS OF OFFER FOR SALE
AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE
IN RELATION TO THAT SALE.
IF YOU DO NOT AGREE WITH THE TERMS OF OFFER FOR SALE, PLEASE DO NOT
ACCESS THE WEBSITE FOR ANY PURCHASE.
The Website is a platform that
facilitates the online sale and purchase of branded merchandise and
services ("Services") offered by Snapdeal's various
affiliates/ registered merchants/ vendors/ service providers ("Vendor/s").
The Services are offered to the Users through various modes which
shall include but not be limited to, sale of Vouchers that can be
redeemed for various products and services, sale of products etc. The
Vendors are the sellers of products and services on the Website and
will be solely responsible to You for the products sold or for
redemption of any Voucher purchased by You through the Website.
You acknowledge that Snapdeal has
the right to change or discontinue any Service at any time, without
notice. You further acknowledge that Snapdeal may add or modify the
procedures, modes, processes or conditions of purchase at any time to
adapt to changes that Snapdeal may make to the Services. You agree
that Snapdeal shall not be liable to You or to any third party for any
modification, suspension or discontinuance of any aspect of the
In furtherance of the Services
located at the homepage
www.snapdeal.com, You shall be eligible to purchase Vouchers of a
specific monetary value.
Snapdeal will facilitate the
provision of the best, pre-negotiated deals for a particular
product/service at a given price for a given place. Purchase of such
Vouchers will be subject to the Terms of Offer For Sale and such other
terms, if any, as specified by the Vendor.
Each Voucher will have the necessary
redemption instructions printed on it. The Vouchers may contain an
offer period, or expiry date mentioned on it, You shall use it
accordingly. Unless otherwise stated, You will not be entitled to
receive any credit or cash-back for the value of the Voucher You don't
redeem or use within the stipulated time period as mentioned in the
Voucher, if any. You agree that the Voucher issued is specific to the
product or service selected such as restaurants, spa, salon &
wellness, footwear etc. and cannot be used for the purchase of any
other product or service as offered by the Website and cannot be used
for the purchase of any other product or service and cannot be
combined with other special offers or promotions that may be made
available on the Website.
On making payment for the Voucher
through any mode, including cash on delivery, You will be issued a
Voucher which must be presented to the venue/ store of the Vendor,
pursuant to which You can complete Your purchase of the relevant
product or avail of the relevant service from such Vendor. The
displayed price stated on the Voucher shall be inclusive of applicable
taxes unless mentioned otherwise..
Vouchers once sold are
non-refundable, whether You use it or not. Only one Voucher is allowed
You agree that neither Snapdeal nor
the Vendors shall be liable in the event You lose, misplace or destroy
Your Voucher at any time.
Snapdeal, through the Website also
makes available of variety of branded products and merchandise at an
agreed price to You. Purchase of such products will be subject to the
Terms of Offer For Sale and such other additional terms, if any, as
specified by the Vendor.
Snapdeal offers SHIPPING for all the
products on the Website as per the company's policy, which may be
changed by Snapdeal without any notice to You. Octroi charges,
wherever applicable, is borne and paid by the Snapdeal and not to be
borne by User.
All the Products are governed by the
terms of warranties provided by the respective manufacturer/ brands.
However, in case any product is covered under seller warranty, it
shall be specifically mentioned under the product details.
The price of products offered on the
Website is either equal to or lesser than the Maximum Retail Price ("MRP")
i.e., the discounted rate prescribed for those products. The MRP and
other statutory declarations shall be mentioned on the products and/or
on its packaging in accordance with applicable laws.
In the event You purchase any
electronic product/s from the Vendors, Snapdeal shall not be liable
for any fault arising from these electronic product/s. You are
requested to visit the nearest service station as per user manual, if
any or as indicated by the Vendor/s for any default in the electronic
product/s. In case if there is no service station located close to
you, then, in such circumstances, Snapdeal shall recall the product/s
upon your request and send it to the service station on Your behalf.
The personnel of service station shall directly get in touch with You
for the cost incurred.
You should take all responsibility
for your own actions in utilizing the services purchased by You and
Snapdeal shall not be liable for any such action.
You represents that You are of legal
age to form a binding contract with Snapdeal and are not a person
barred from receiving services under the laws as applicable in India.
You confirm that Snapdeal shall not
be responsible for any deficiency in payment of consideration payable
towards the services purchased from the Website.
Snapdeal does not offer any refunds
against any services already purchased from the Website unless, any
error has occurred during the purchase or redemption of such services
which is directly attributable to Snapdeal.
Snapdeal strives to provide You with
the best prices possible on products and services You buy or avail of
from the Website. However, Snapdeal does not guarantee that the price
will be the lowest in the city, region or geography. Prices and
availability are subject to change without notice or any consequential
liability to You.
While Snapdeal strives to provide
accurate products, services and pricing information, typographical and
other errors may occur. In the event that a product or service is
listed at an incorrect price or with incorrect information due to an
error in pricing or product or service information, Snapdeal may, at
its discretion, either contact You for instructions or cancel Your
order and notify You of such cancellation. Snapdeal will have the
right to modify the price of the product or service and contact You
for further instructions via e-mail address provided by You at the
time of registration, or cancel the order and notify You of such
cancellation. If Snapdeal cancels the order after the payment has been
processed, the said amount will be remitted to Your account from which
the payment was made.
In certain cases, specifically with
regard to particular products/ services, You might be required to
provide Your credit or debit card details to the approved payment
gateways while making the payment. In this regard You agree to provide
correct and accurate credit/ debit card details to the approved
payment gateways for availing Services on the Website. You shall not
use the credit/ debit card which is not lawfully owned by You, i.e. in
any transaction, You must use Your own credit/ debit card. The
information provided by You will not be utilized or shared with any
third party unless required in relation to fraud verifications or by
law, regulation or court order. You will be solely responsible for the
security and confidentiality of Your credit/ debit card details.
Snapdeal expressly disclaims all liabilities that may arise as a
consequence of any unauthorized use of Your credit/ debit card.
ICICI Credit Cards for EMI
Following card types of ICICI bank are not valid to avail EMI option:
- Business Credit Card
- Corporate Credit Card
- ICICI Amex Credit Card
- ICICI EMI Credit Card
The SD Cash mentioned herein would be
governed by the T&C mentioned at Terms
Delivery of the Product
Your shipping address, pin code will be
verified with the database of Snapdeal before You proceed to pay for
Your purchase. In the event case Your order is not serviceable by our
delivery partners or the merchant or the area is not covered, we would
request You to provide us with an alternate shipping address which we
expect to have on our partner/merchant's delivery list. In case there
is any dispute regarding the shipment of the product or services for
the area not covered by Snapdeal, in such cases Snapdeal will not be
responsible for the non-delivery of the product. Snapdeal doesn't
deliver items internationally. However, You can make purchases on the
website from anywhere in the world but at the same time ensuring the
shipping address is within India.
In case You book multiple order for the Products and Services in one
transaction, Snapdeal would endeavor to ship all Products together.
However, this may not always be possible due to some product
characteristics and/or logistics' issues. If You purchase multiple
Products in single transaction, then all the Products would be
dispatched to a single shipping address given by You. If You wishe to
ship Products to different addresses, then You should book the orders
separately based on the delivery addresses.
Return Policy for Products
In the event You receive a damaged /
defective product or a product that does not comply with the
specifications as per your original order, You are required to get in
touch with the customer service team through any of the below
- 24-hour call centre at +91 92126 92126;
- Filling up the 'Contact Us' form using the following link http://www.snapdeal.com/info/contactus;
Upon receiving Your complaint,
Snapdeal shall verify the authenticity and the nature of the complaint
and if Snapdeal is convinced that the complaint is genuine, Snapdeal
will inform the relevant Vendor of such complaint and request for a
replacement. However, in the event of frivolous and baseless
complaints regarding the quality and content of the products, Snapdeal
reserves the right to take necessary legal actions against You and You
will be solely liable for all costs incurred by Snapdeal in this
regard. You expressly acknowledge that the Vendor selling the
defective product/ service will be solely responsible to You for any
claims that You may have in relation to such defective product/
service and Snapdeal shall not in any manner be held liable for the
Before accepting shipment of any
product, kindly ensure that the product's packaging is not damaged or
tampered. If You observe that the package is damaged or tampered,
request You to refuse to accept delivery and inform Snapdeal at the
earliest. The return process of the product may be restricted by
Snapdeal depending on the nature and category of the product.
In order to return any products sold
through the Website, You are required to comply with the below
mentioned conditions, viz:
- Please notify Snapdeal of receipt of a damaged/ defective
product/service within 48-hours of delivery to You. If You are unable
to do so within 48-hours, Snapdeal shall not be held liable for the
failure to replace the order;
- Products should be unused;
- Snapdeal will arrange pick-up of the damaged/defective
product through its own logistics partner. In the event Snapdeal is
unable to do so, Snapdeal will notify You regarding the same and You
will be required to dispatch the product using a reputed courier in
Your respective area within one (1) day from receipt of such notice.
Courier freight charges will be reimbursed in such form as is
determined by the logistics team upon prior consultation with
- Products should be returned in their original packaging
along with the original price tags, labels, barcodes, user manual,
warranty card and invoices etc.;
- It is advised that the return packets should be strongly and
adequately packaged so that there is no further damage of products
- The returned products are subject to verification and checks
by Snapdeal in order to determine the legitimacy of the complaint/
In the event the return of a product
is duly accepted by Snapdeal , the value of such product, as
originally paid by You during acceptance of delivery of product or
otherwise, will be refunded to You. Refund will be processed based on
the mode of payment and Snapdeal or the approved payment gateway will
credit Your refunds directly into Your debit/credit card or online
accounts or provide You with a cheque in this regard. Refunds will be
subject to the following:
- Orders paid online will be refunded within 7-21 working days
through the online account or via cheque, depending on the then
current circumstances as determined by Snapdeal;
- For Cash on Delivery payments, You will be provided with a
- If the product can be repaired by the service centre,
Snapdeal would get the same repaired and send it back to You.
- A promo code, once used shall not be refunded in case of
cancellation of order either by customer or Snapdeal.
Cancellation by Snapdeal:
There may be certain orders that Snapdeal is unable to accept and must
cancel. Snapdeal reserves the right, at Snapdeal's sole discretion, to
refuse or cancel any order for any reason whatsoever. Some situations
that may result in Your order being cancelled include, without
limitation, non-availability of the product or quantities ordered by
You, non- availability of the service, inaccuracies or errors in
pricing information, or problems identified by Snapdeal's credit and
fraud avoidance department. Snapdeal may also require additional
verifications or information before accepting any order. Snapdeal will
contact You if all or any portion of Your order is cancelled or if
additional information is required to accept Your order. If Your order
is cancelled after Your credit card has been charged, the said amount
will be reversed back in Your credit card account. A promo code, once
used shall not be refunded in case of cancellation of order either by
Customer or Snapdeal.
Cancellation by the User: In
case of requests for order cancellations, Snapdeal reserves the right
to accept or reject requests for order cancellations for any reason
whatsoever. As part of usual business practice, if Snapdeal receives a
cancellation notice and the order has not been processed/ approved by
Snapdeal, Snapdeal shall cancel the order and refund the entire amount
to You within a reasonable period of time. Snapdeal will not be able
to cancel orders that have already been processed. Snapdeal has the
full right to decide whether an order has been processed or not. You
agree not to dispute the decision made by Snapdeal and accept
Snapdeal's decision regarding the cancellation.
Snapdeal reserves the right to
cancel any orders that classify as 'Bulk Order' as determined by
Snapdeal as per certain criteria. Any Snapdeal cash or Promo Code used
for placing the 'Bulk Order' will not be refunded as per this
cancellation policy. An order can be classified as 'Bulk Order' if it
meets with the below mentioned criteria, which may not be exhaustive,
- Products ordered are not for self-consumption but for
- Multiple orders placed for same product at the same address
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order
Failure to Sell by the Vendor
Unless due to Your negligence, in the
event the Vendor fails to complete a sale of a product or a service
when presented by You with a valid Voucher or otherwise, You
acknowledge that the vendor will be solely liable to reimburse such
amount as has already been paid by You for the purchase of such order.
Further, You agree that Snapdeal will not be held liable for failure
of the Vendor to make available any product or service therein.
SNAPDEAL DOES NOT CONTROL, ENDORSE
OR ACCEPT RESPONSIBILITY FOR ANY PRODUCT (INCLUDING BUT NOT LIMITED TO
PRODUCT CATALOGUES) OR SERVICES OFFERED BY THIRD PARTIES ACCESSIBLE
THROUGH THE WEBSITE OR ANY LINKED SITES. SNAPDEAL MAKES NO
REPRESENTATIONS OR WARRANTIES WHATSOEVER ABOUT, AND SHALL NOT BE
LIABLE FOR, THE VENDOR OR ANY SUCH THIRD PARTIES, THEIR PRODUCTS OR
SERVICES, INCLUDING REPRESENTATIONS RELATING TO NON-INFRINGEMENT OF
THIRD PARTY INTELLECTUAL PROPERTY RIGHTS. ANY TRANSACTIONS THAT YOU
MAY HAVE WITH SUCH THIRD PARTIES ARE AT YOUR OWN RISK. THE PRODUCTS
SHALL BE SUBJECT TO VENDOR'S TERMS AND CONDITIONS FOR WARRANTY,
SERVICE AND MAINTENANCE, AND SNAPDEAL DOES NOT ACCEPT ANY
RESPONSIBILITY FOR THE SAME. SNAPDEAL ALSO DOES NOT ACCEPT ANY
RESPONSIBILITY FOR THE USAGE OF THE PRODUCTS BY YOU.
SNAPDEAL SPECIFICALLY DISCLAIMS ANY
LIABILITY WITH REGARD TO ANY DEFECT IVE OR COUNTERFEIT PRODUCTS
PURCHASED OR SERVICE AVAILED BY YOU FROM THE VENDOR AND SNAPDEAL SHALL
NOT ASSUME ANY LIABILITY IF THE PRODUCT PURCHASED OR SERVICE AVAILED
BY YOU FROM THE VENDOR IS NOT EXACTLY AS PER SPECIFICATIONS DETAILED
IN THE PURCHASE CONFIRMATION ORDER.
Indemnification and Limitation of
You agree to indemnify, defend and
hold harmless Snapdeal from and against any and all losses,
liabilities, claims, damages, demands, costs and expenses (including
legal fees and disbursements in connection therewith and interest
chargeable thereon) asserted against or incurred by Snapdeal that
arise out of, result from, or may be payable by virtue of, any breach
of any representation, warranty, covenant or agreement made or
obligation to be performed by You pursuant to these Terms of Offer For Sale or
any Additional Terms applicable to the purchase of products and
services on the Website.
In no event shall Snapdeal, its
officers, directors, employees, partners or vendors be liable to You,
the Vendor or any third party for any special, incidental, indirect,
consequential or punitive damages whatsoever, including those
resulting from loss of use, data or profits, whether or not
foreseeable or whether or not Snapdeal has been advised of the
possibility of such damages, or based on any theory of liability,
including breach of contract or warranty, negligence or other tortious
action, or any other claim arising out of or in connection with Your
purchase of the products and services herein. Notwithstanding anything
to contrary, Snapdeal's entire liability to You under this Terms of Offer For
Sale or otherwise shall be the refund of the money charged from You
for any specific Voucher or product or service, under which the
unlikely liability arises.
Snapdeal shall not assume any
liability for the non-availability of the product, delivery of the
product and the installation of the product where required or any
action or inaction that might be taken by the Vendor after issue of
the Voucher to the User.
of Offer For Sale
and the relationship between You and Snapdeal shall be
governed in accordance with the laws of India without reference to
conflict of laws principles.
You agree that all claims,
differences and disputes arising under or in connection with or in
relation to the Terms of Offer For Sale or any transactions entered into on or
through the Website or the relationship between You and Snapdeal shall
be subject to the exclusive jurisdiction of the courts at New Delhi
and You hereby accede to and accept the jurisdiction of such courts.
ALL LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ,
UNDERSTOOD AND AGREED BY YOU.
Copyright © Jasper Infotech Private Limited
All rights reserved.