Not satisfied with the item received?
|Issue||Items which can be returned*|
All Items except:
All Items except:
*Terms & conditions
Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.
For certain types of defects reported, we may require a document from the brand/OEM's service centre confirming that the delivered item was defective.
Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled.
Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
Replacements will depend on the availability of the item.
Refund or replacement will be initiated after the pick-up of product.
Automobile Products (two-wheelers, four-wheelers and Commercial Vehicles) cannot be cancelled or returned.
Snapdeal Gift Vouchers are not returnable or refundable for cash.
The following items are non-refundable and non-replaceable: Books, Paints, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, Supports & Rehabilitation, Beauty & Personal Care, World Food/Indian Food, Household Essentials.
Items sold as sets/combos cannot be exchanged or returned individually.
The following items are only eligible for Replacement: Mobile phones which should be returned in their original brand package with all accessories intact and CDs/DVDs, precious jewellery which should be returned in tamper-proof packaging only.
Refurbished and unboxed items can only be returned and not replaced.
In case the replacement item is out of stock, we will refund your amount.
Items with locks/passwords should be returned unlocked/disabled.
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We will initiate refund to the following modes once your item is received by us or the seller:
|Payment mode||Refund mode options|
|Credit card/ Debit card/ Prepaid Payment Instrument||Credit card/ Debit card/ Prepaid Payment Instrument /FreeCharge Balance|
|Bank Account through net banking||Bank account through net banking/FreeCharge Balance|
|Cash on Delivery*||NEFT to Bank account/ FreeCharge Balance|
|Gift card/ Gift voucher||Gift card/ Gift voucher/ FreeCharge Balance|
|FreeCharge Balance||FreeCharge Balance|
* Some partners may offer you the option to pay with a credit/debit card upon delivery/pickup. Refunds for such payments will be via NEFT transfer to your bank account or can be refunded to your FreeCharge Balance.
• We may request for information/documents to verify your credentials before initiating the refund.
• If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.