Product Description:
FAQ's for Remote Assistance
1. Why do I need to buy Remote Assistance Voucher from Snapdeal?
Manufacturers provide warranty on their products for a very limited period of time. After that period is expired, you are at risk of spending thousands of rupees if your product fails and needs a repair or replacement. You need to reach the nearest Service Center or wait for an engineer to visit you.
Remote Assistance allows you to solve problems without moving anywhere or any external person visiting you. With Remote Assistance a single call to a Toll Free Number may solve your problem.
2. How long after my Desktop purchase date can I purchase Remote Assistance Voucher?
You can buy the Remote Assistance Voucher any time after your Desktop purchase.
3. What all is covered under Remote Assistance?
Remote assistance covers installing, trouble shooting and configuring Operating Systems, setting up software which came bundled with your Desktop, any software which you had purchased and licensed to use, Updating and Installation of packs / patches, trouble shooting hardware and software setup. Installing drivers for your devices and Desktop. Normal external hardware setup and configuration.
4. Which Desktops are covered?
All Branded, Non Branded & Assembled Desktops are supported.
5. Where do I go to get my Desktop repaired?
You do not have to go anywhere!!
Call us at Toll Free Number 1-800-102-9991 and log your call. Our online technical support / Service Engineer will be assigned to fix the problem over a call within 4 hrs.
6. How many Remote Assistance Calls can I make within 1 (one) year coverage of Voucher?
There is no limit to the number of calls that can be made against Remote Assistance Voucher within the 1 (one) year coverage period.
Terms & Conditions:
1. Voucher cannot be canceled or returned after purchase and is Non-Refundable
2. Once Remote assistance service is registered to a desktop, it cannot be transferred to another desktop
3. You must register your Remote Assistance voucher within 30 days from the date of purchase
4. You can buy the Remote Assistance Voucher any time after your Desktop purchase.
5. Users has to follow exactly the instruction request as provided by the remote technician
6. The User to allow the technician of remote assistance in for of remote desktop sharing or sharing of the desktop remotely from an administrator.
7. If the User who is a minor, then it is expected from the user for Parental guidance to facilitate the remote assistance.
Process:
1. Check if my desktop is covered under Remote assistance service
2. Buy Voucher from Snapdeal
3. Register PIN on Toll Free Number 1-800-102-9991 within 30 days of purchase
4. Our Customer Service Professionals help you to Register your Desktop
5. If your Desktop fails to operate and if all the above conditions are met, call us at Toll Free Number 1-800-102-9991 to speak to a Customer Service Professional and log your Service call.
6. Our Repair Service Professional will check if your Remote Assistance is in effect & verify coverage, and perform basic troubleshooting to rectify the problem.
