Work and Its Place in Life
Individuals and Self-Management
Improving Interpersonal Communication
Motivation and Morale
Job Satisfaction and the Quality of Work Life
Ethics and the Workplace
The Dynamics of Change
Understanding Jobs—from Design to Appraisal
Organizational Structure and Behavior
An extensive inventory of pedagogical tools help us learn how to apply the principles discussed in the book. New features integrated into every chapter of the Tenth Edition include: Spot Check exercises to check comprehension of new concepts; Student Self-Assessments that relate chapter concepts directly to you; Skill-Building exercises that apply concepts using realistic organizational situations; and Personal Point exercises that facilitate personal reflection.
Contents:Preface Part 1: The Basics of Human Relations 1. Work and its Place in Life 2. Perception and Problem Solving 3. Primary Communications 4. Improving Communications and Managing Conflict 5. Ethics and Etiquette Part 2: The Organizational Framework 6. Jobs, from Design to Appraisal 7. Formal Organizations: How People Organize 8. Understanding Management 9. Small Groups and the Informal Organization 10. Individual and Self-Management Part 3: Inducing Organizational Activity 11. Motivational and Morale 12. Job Satisfaction and the Quality of Work Life 13. The Dynamics of Change Part 4: Strategies for Improving Organizational Behavior and Performance 14. Leadership 15. Stress 16. Challenges and Opportunities Notes Index
About the Author:MICHAEL DRAFKE, Professor and Coordinator of Business / Marketing / Management, College of DuPage.