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Executive MBA in BPO Management by DLP India

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Executive MBA in BPO Management by DLP India
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Highlights

  • Delivery via E-mail
    Non-Cancellable
    No Physical Dispatch
  • Type: PG Certificate
  • Accreditation By:Assam Downtown University(Approved by UGC,DEC,AICTE joint Committee)
  • Language: English
  • Stream: Management
  • University: Assam Downtown University
  • Course Duration: 12 Months
  • Brand: DLP India
  • Note: Non-cancellable Product
  • For queries and concerns drop a mail to learning@snapdeal.com
  • Mode of Delivery: You will receive access details via e-mail within 24 hours. NO physical dispatch.
  • SUPC: SDL215091103

Description



BPOs gave India a significant place in global business. Business Process Outsourcing consists of outsourcing to third party service providers to perform various processes of a business.

OBJECTIVE

The objective of this course is to provide knowledge and Skills of Call Center and BPO Management.The Objective of this course is to give complete knowledge about BPO Operations/ Service Delivery; People Management; Training Management; and Quality Management.

POTENTIAL CAREERS

After this course you can work in
Customer support services
Telemarketing services
Technical support services
Employee IT help-desk services
Online marketing

CONTENT


Semester I

Business Government and Society
Corporate Communication
Operations Management
Operations Research
Quantitative Methods

Semester II

Introduction to BPO
Setting up of BPO Organisation- A Strategic View
Data Protection and Data Security
Training Methodology in BPO Organisation
Technology aspects of BPO

ELIGIBILITY

A pass in Graduation with 3 years work experience

DURATION

1 year (Mode: Semester)

FEE STRUCTURE

Lump Sum Fee: Rs. 44,000/-

Installment Structure:

Ist Installment with Application Form: Rs. 26,500/-

IInd Installment (with 3 months PDCs): Rs. 22,000/-

Total Fees: Rs. 48,500/-

or

Ist Installment with Application Form: Rs. 30,000/-

IInd Installment (with 2 months PDCs): Rs. 14,000/-

Total Fees: Rs. 44,000/-

FAQs: Here you can have a look at our frequently asked questions. We have put together some simple answers to put to rest any queries you may have, Click here to take a look


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