Quality education now comes with an affordable price tag.
Learnoa presents Instructor-Led self-paced comprehensive technology training programs.
We give you the same experience as of a LIVE INSTRUCTOR-LED TRAINING PROGRAM.
We give you the same quality as of a LIVE INSTRUCTOR-LED TRAINING PROGRAM.
You get the same experience and quality at a far lesser cost, with Learnoa!
As a bonus, we also arrange for doubt clearing sessions with instructors, on learner’s request.
Isn’t it wonderful?
Key Features
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32 hours of video training
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30 hours of hands-on practical experience
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Self-paced Instructor-Led
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Training by Industry expert
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End-of-training Project
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Notes / Interview questions / Practice material
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Full Lifetime access
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Accessible on Website and App
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Certificate of Completion
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Discussion forum for doubts clearing
Why to take this training?
Regarded as the most evolving Business Management platform, ServiceNow has a lot to offer to companies from different sizes. With a huge demand, the platform comes with a promising future as well. Its high demand among the business bodies and customized implementation of ServiceNow platform as per the customers need makes it stand apart. ServiceNow developer is among the most significant opportunity served by this platform.
Average Salary of ServiceNow Professional is approximately $104,556 or approximately Rs. 73, 18,920 per annum(Indeed.com salary data).
Training Details
ServiceNow online training program from Learnoa covers SaaS and PaaS, Basic Administration, Advanced Administration, Customization, Integrations, Reporting, System Upgrades, Incident Management, Change Management, Problem Managedment, Knowledge Management, Configuration Management, Content Management among many other concepts. The various concepts have been taught with the help of case studies and real-life examples and scenarios.
Table of Contents
1. Introduction to Service-now
a. What is Service-now?
b. What is SaaS?
c. What is PaaS?
d. Browser supportability
e. Logging in to Service-now f. Introduction to Cloud
2. Basic Administration
a. User Administration
b. Granting Roles
c. Creating tickets and raising Requests
d. Crating Menus
e. Form Layouts and list layouts
f. Introducing Applications
g. Creating Modules
h. Customizing tables
I. Dictionary Entries and Overrides
j. List Controls
3. Advanced Administration
a. UI Policies
b. UI Actions
c. Access Controls (ACLs)
d. Dictionary Entries
e. Email Notifications
f. Import sets
g. Data Polices
h. Business Rules
i. Client Scripts
j. Transform Maps
h. Scheduled jobs
k. Loading Data of different Formats
l. Creating incidents and change using record producers
m. Creating Order Guides.
4. Customization
a. Creating Custom Table
b. Creating custom application
c. Creating Fields and Menus
d. Creating Workflows
e. Approval Mapping
f. Using other workflow activities
g. Creating Service Catalog
h. Creating Service Level Agreements and Operational Level Agreements
5. Integrations
a. Basics of LDAP Integrations for User Import
b. Overview on Web Services
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Direct Web Services
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Transform Map Web Services
c. Overview on MID Server Installation
6. Reporting
a. Bar Charts, Pie Charts, List Reports, Pivot Tables
b. Scheduling Reports
c. Making Gauges
7. System Upgrades
a. Needs for cloning and ways to implement
b. New Releases
c. New Features
8. ITIL Process
a. Overview on Incident Management
b. Overview on Change Management
c. Overview on Problem Management
d. Overview on Knowledge Management
e. Overview on Service Catalog
9. Configuration Management
a. Classes in CMDB
b. Mapping Configuration Item to Asset Records
c. Relating Configuration items
10. Content Management
a. Introduction to CMS
b. Creating Sites
c. Creating Pages
d. Login Rules
ITSM Modules experience
Incident Management
Problem Management
Change
Knowledge
SLA
Service Catalog
Customer Service Management
Project Portfolio
Contract Management
Governance and Risk Compliance
Demand Management
Survey Management
Service Portal
Non ITSM Experience
Integrations experience :
Integration with Monitoring tools - Nim soft and CASOI integration Data Migration Project : API or Manually data import
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HPSM to Service now
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Remedy to Service now
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CA to Service now
LDAP and SSO Experience
Scripting:
Tables Creations
Field Creation
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UI policies
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Client scripts
1) OnLoad
2) OnSubmit
3) OnChange
4) OnCellEdit
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Glide Record
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Glide System
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Glide Form
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Business Rules
I) Before
2) After
3) Async
4) Display
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Data Policies, Access Control, Notification mail scripts,
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Schedule jobs, Script Include, Creation of dynamic reference Qualifier
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UI actions, Views , View Rules, catalog client script
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catalog ui policy, workflows
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catalog items, record producer, Inbound actions, Templates
Relationships:
Dictionary override, defining field attribute
Business Rules, field styles.
Email to ticket conversion.
Self-Preparation for Interviews
Who should take this training?
- ITIL Professionals
- Fresh Graduates aspiring to make a career in this field
What else you will get?
Along with the training content, you will also get everything which is applicable from the following on this program:
- Codes Snippets
- Sample Programs
- Informational PPTs
- Installation and Configuration Guidelines
- Class Notes
- Interview Questions
- How-Tos
- Useful links
- Case studies
- Real-life examples
Queries?
For any query, you can visit www.LearnOA.com and browse to Help page.
Prerequisites
There is no prior knowledge mandatory, although familiarity with IT Services Management, IT Operations Management, IT Business Management will help.
