All photographs are of actual product. all our products are under one year full replacement guarantee. it may possible that company service station may deny for guarantee for some reason. kindly ship it back to our address mentioned on invoice for replacement purpose. we will get it replaced and send you new one. part no mentioned in title is meant for searching purpose only. same specification charger may have different part no. so we will supply adapter with exact voltage rating as mentioned in title but part no or model no may vary. free gift offer is available from laptop gallery only.