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MBA in BPO Management by DLP India

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MBA in BPO Management by DLP India
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  • Delivery via E-mail
    No Physical Dispatch
  • Note: Non-cancellable Product
  • Brand: DLP India
  • For queries and concerns drop a mail to
  • Stream: Management
  • Language: English
  • University: Jaipur National University
  • Duration: 2 Years
  • Type: PG Certificate
  • Mode of Delivery: You will receive access details via e-mail within 24 hours. NO physical dispatch.
  • SUPC: SDL574679173


INTRODUCTION BPOs gave India a significant place in global business. Business Process Outsourcing consists of outsourcing to third party service providers to perform various processes of a business. OBJECTIVE The objective of this course is to provide knowledge and Skills of Call Center and BPO Management.The Objective of this course is to give complete knowledge about BPO Operations/ Service Delivery; People Management; Training Management; and Quality Management. POTENTIAL CAREERS After this course you can work in: Customer support services Telemarketing services Technical support services Employee IT help-desk services Online marketing CONTENT Semester I Financial Management Business Environment Managerial Economics Organizational Behavior Human Resource Management (HRM) Quantitative Techniques Semester II Strategic Management Marketing Management Management Information Systems (MIS) Production & Operation Management Research Methodology for Management Decision Accounting for Managers Semester III Introduction to BPO Operations Management Ethics in Business Setting up of BPO Organisation- A Strategic View Data Protection and Data Security Training Methodology in BPO Organisation Semester IV e-Customer Relationship Management Technology aspects of BPO Knowledge Process Outsourcing Project Work

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