India's fastest online shopping destination
Gift Cards
Donate stationery for kids
Help Center
Sell On Snapdeal
Download App
Cart

Sorry! MBA in BPO Management by DLP India is sold out.

Compare Products
Clear All
Let's Compare!

MBA in BPO Management by DLP India

This product has been sold out

MBA in BPO Management by DLP India
We will let you know when in stock
notify me

Featured

Highlights

  • Delivery via E-mail
    Non-Cancellable
    No Physical Dispatch
  • Note: Non-cancellable Product
  • Brand: DLP India
  • For queries and concerns drop a mail to learning@snapdeal.com
  • Stream: Management
  • Language: English
  • University: Jaipur National University
  • Duration: 2 Years
  • Type: PG Certificate
  • Mode of Delivery: You will receive access details via e-mail within 24 hours. NO physical dispatch.
  • SUPC: SDL574679173

Description


INTRODUCTION BPOs gave India a significant place in global business. Business Process Outsourcing consists of outsourcing to third party service providers to perform various processes of a business. OBJECTIVE The objective of this course is to provide knowledge and Skills of Call Center and BPO Management.The Objective of this course is to give complete knowledge about BPO Operations/ Service Delivery; People Management; Training Management; and Quality Management. POTENTIAL CAREERS After this course you can work in: Customer support services Telemarketing services Technical support services Employee IT help-desk services Online marketing CONTENT Semester I Financial Management Business Environment Managerial Economics Organizational Behavior Human Resource Management (HRM) Quantitative Techniques Semester II Strategic Management Marketing Management Management Information Systems (MIS) Production & Operation Management Research Methodology for Management Decision Accounting for Managers Semester III Introduction to BPO Operations Management Ethics in Business Setting up of BPO Organisation- A Strategic View Data Protection and Data Security Training Methodology in BPO Organisation Semester IV e-Customer Relationship Management Technology aspects of BPO Knowledge Process Outsourcing Project Work

Learn Everything, Anywhere, Anytime
India's Largest Online Education Marketplace

Terms & Conditions

The images represent actual product though color of the image and product may slightly differ.

Quick links