"Insightful and masterful, based on many years of experience and observation. A road map and a "must-read" for KM practitioners, especially those in government service. A tour de force in articulating the many issues, challenges, and solutions surrounding the implementation of KM initiatives." -- Michael Stankosky, D.Sc., Lead Professor, Knowledge Management, The George Washington University"This highly readable book provides a practical guide for implementing knowledge management not only in governmental organizations, but in organizations of every kind. Sinclair has lived "in the trenches" and offers the benefits of his rich experiences. I highly recommend this book to anyone involved implementing a knowledge management program."-- Michael H. Zack, Associate Professor, Management Science Group, Northeastern University College of Business Administration"This is an easy-to-read book filled with ideas useful not only to the public sector, but to the private and academic sectors as well."- SLA Faultline
About the Author
Niall Sinclair was Director of KM and IM Initiatives at Public Works and Government Services Canada. PWGSC is a department of 20,000 employees and is the government's manager and supervisor, overseeing the spending of all government program allocations (multiple billions of dollars). At PWGSC, responsible for developing a sustainable departmental KM framework that integrates technologies, processes and people. Prior to this appointment, was Director of Information Management for the Chief Information Officer's Branch (CIOB) of the Treasury Board of Canada Secretariat (TBS). At TBS, was responsible for establishing a sustainable Information Management framework for the Government of Canada, especially with regard to delivery of key initiatives such as Government On-Line. Prior to working in government, spent 30 years in the private sector, working in the IT, IM and KM fields. Also founded and ran two private-sector companies during the 80s and 90s in England. The first company, a software house that developed systems for industry, produced a number of early precursors of today's collaboration and knowledge-dissemination software tools. The second company was a consultancy business that advised companies (including ICI, Brunner Mond, etc.) how to maximize business systems and corporate-knowledge processes. Author of numerous IM and KM papers and articles, and have been published in England, the United States and Canada. Member of the advisory board for Queens University's (Canada) Research Centre for Knowledge-based Enterprises, and of the adjunct-faculty of the Institute for Knowledge and Innovation at George Washington University in Washington.