In Confessions of A Call Centre Worker, the office is going through a crisis and there seems to be no sign of the call centre veterinarians. The managers too have all disappeared even after their show of unanimity. The young are left to fend for themselves. So the battle begins and like soldiers on the frontline, they fight hard - stopping only for short breaks. Finally, their 48 hours are over and the young employees retire home after a grueling day's work, swearing that they would never put themselves in such a situation again.
Business resumes to normality the next day and no one speaks about the previous day in the break room. Apart from the massive workload, the employees also have to deal with the rotten food. The room is filled with chatter regarding the clogged toilets as a result of disposed condoms the janitor found in the works. Apparently, many of the guys on the team made good use of the lumpy couches the management so kindly provided for break time.
Confessions of A Call Centre Worker concentrates on the life of call centres and the perks and burdens that are linked with it. A wavered package of night shifts, agitated managers, frustration, phone calls, competition, trash talks, teams, junk food, sexual intercourse, condoms, contraceptives and more, this book follows the transition of a small town boy into a Kolkata night shift employee. The family pressure to get a government job and settle down steers him into that direction, as it directly conflicts with his aspirations. With the help of his cousin brother, he pursues his dream and gets a job in a call centre - only to find out that he has joined the herd as just another call centre employee. Confessions of A Call Centre Worker was published on 1 May 2013, under the publishing umbrella Rupa Publications India and is available in paperback.
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